Summary
Work History
Education
Skills
Timeline
Generic

Maria Ganci

Utica,NY

Summary

Dynamic leader with proven expertise in customer service and team leadership honed at Label Shopper and Dollar General Market. Excelled in enhancing customer satisfaction and employee productivity, significantly improving service delivery and safety procedures. Skilled in time management and decision-making, adept at driving performance and profitability through strategic cost control and team mentoring.

Work History

Managment

Label Shopper
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Sales Associate

Dollar General Market
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Administration

USC
Utica, Ny
2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Managment

Label Shopper

Sales Associate

Dollar General Market

Administration

USC
Maria Ganci