MARIA GARCIA
Livermore,CA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply [Number] years of experience to new professional challenges with growth-oriented organization. Dedicated Program Director adept at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results. Accomplished Program Director highly effective at overseeing [Area], [Area] and [Area]. Versatile leader proficient in handling diverse functions on daily basis. Offering [Number] years of experience managing and improving [Type] projects. Knowledgeable Program Director well-versed in providing strategic direction and ongoing leadership to [Type] projects. Veteran of [Field] with [Number]-year demonstrated track record of success. Ready to apply expertise and experience to challenging new role at [Company or Organization Name].
Overview
33
33
years of professional experience
Work History
Program Director
All Saints Catholic School
Hayward, CA
08.2004 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed [Type] program from ground up, laying out framework and defining roles.
- Oversaw team of [Number] personnel focused on [Area], [Area] and [Area].
- Interacted with customers and clients to identify business needs and requirements.
- Resolved client issues quickly, increasing customer retention rate [Number]%.
Home Management
Common Real Estate Managent
Danville, CA
01.2000 - 08.2002
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Collaborated in professional team to solve workflow issues.
- Excelled in every store position and regularly backed up front-line staff.
- Created internal control of day-to-day transactions and punctually opened and closed business.
Dental Receptionist
Professional Health Services
, CA
05.1978 - 09.1986
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
Secretary Manager
Amaral Painting
San Ramon, CA
02.1974 - 12.1978
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
High School Diploma -
California High School
San Ramon, CA06.1978
Skills
- Copy Preparation
- Issue Resolution
- Personnel Direction
- Problem Solving
- Time Management
- Employee Work Scheduling
- Decision Making
- Attention to Detail
- Creative and Innovative
- Task Delegation
walking, picnicking, cooking
I walk almost everyday either by myself or with my dog. Love to go to parks and have picnics in the summer or go to the beach.
I like to cook for an audience and entertaining.
Timeline
Program Director
All Saints Catholic School
08.2004 - Current
Home Management
Common Real Estate Managent
01.2000 - 08.2002
Dental Receptionist
Professional Health Services
05.1978 - 09.1986
Secretary Manager
Amaral Painting
02.1974 - 12.1978
High School Diploma -
California High School