Maria Garcia
Livermore,CA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 40 years of experience to new professional challenges with growth-oriented organization. Dedicated Program Director adept at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results. Accomplished Program Director highly effective at overseeing student's tutoring and [supervision]. Versatile leader proficient in handling diverse functions on daily basis. Offering 21 years of experience managing and improving crafts projects. Knowledgeable Program Director well-versed in providing strategic direction and ongoing leadership to manage projects. Veteran of director with 21-year demonstrated track record of success. Ready to apply expertise and experience to challenging new role at Boot Barn.
- Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
49
49
years of professional experience
Work History
Program Director
All Saints Catholic School
Hayward, CA
08.2004 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed [Type] program from ground up, laying out framework and defining roles.
- Oversaw team of [Number] personnel focused on [Area], [Area] and [Area].
- Interacted with customers and clients to identify business needs and requirements.
- Resolved client issues quickly, increasing customer retention rate [Number]%.
Secretary Manager
Amaral Painting
San Ramon, CA
02.1974 - 08.2003
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
- Improved office operations by automating client correspondence, record tracking and data communications.
Home Management
Common Real Estate Managent
Danville, CA
01.2000 - 08.2002
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Collaborated in professional team to solve workflow issues.
- Excelled in every store position and regularly backed up front-line staff.
- Created internal control of day-to-day transactions and punctually opened and closed business.
Dental Receptionist
Professional Health Services
, CA
05.1978 - 09.1986
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
Education
High School Diploma -
06.1978
Skills
- Copy Preparation
- Issue Resolution
- Personnel Direction
- Problem Solving
- Time Management
- Employee Work Scheduling
- Decision Making
- Attention to Detail
- Creative and Innovative
- Task Delegation
- Student Support
- Positive Reinforcement Strategies
- Learning Environments
- Behavior Modification
Timeline
Program Director - All Saints Catholic School
08.2004 - Current
Home Management - Common Real Estate Managent
01.2000 - 08.2002
Dental Receptionist - Professional Health Services
05.1978 - 09.1986
Secretary Manager - Amaral Painting
02.1974 - 08.2003
California High School - High School Diploma,