Maria Garcia
Mercedes,TX
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
1
1
Certification
Work History
Home Care Child Provider
Alegria Primary Home Care
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
- Assist with clients personal care activities
- Assist patients with mobility and physical therapies/exercises
- Provide companionship and basic emotional or psychological support
- Provides positive customer experience with fair, friendly, and courteous service
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Cashier Team Lead
Formacio's Pizzeria
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
Waitress
Formacio's Pizzeria
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cosmetologist
Mary's Hair Salon
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Security Guard
Deployed Services
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
- Report suspicious activities
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Guard Officer
Akima Global Services
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Remained in compliances with local, state,and federal regulations
- Adhere to all company service and operating standards
- Contribute to security team effort by accomplishing related results as needed
- Maintain organization's stability and reputation by complying with legal requirements
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Armed Security Guard
Akima Global Services
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Restrained and searched suspects and followed bomb threat procedures.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Wrote reports detailing visitors, incidents, and resolutions.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated pedestrian traffic onto building grounds.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Permitted entry with escort for approved persons into secure locations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
High School Diploma -
Mercedes High School
Mercedes, TX06.2016
Skills
- Multitasking Abilities
- Problem-Solving
- Dependable and Responsible
- Teamwork and Collaboration
- Planning and Coordination
- Analytical and Critical Thinking
- Organization and Time Management
Certification
- Security Licensed Level 2
- Security Licensed Level 3
Languages
Spanish
Native or Bilingual
Timeline
Home Care Child Provider
Alegria Primary Home Care
Cashier Team Lead
Formacio's Pizzeria
Waitress
Formacio's Pizzeria
Cosmetologist
Mary's Hair Salon
Security Guard
Deployed Services
Security Guard Officer
Akima Global Services
Armed Security Guard
Akima Global Services
High School Diploma -
Mercedes High School
- Security Licensed Level 2
- Security Licensed Level 3
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