Jose Pena
Mercedes,TX
Summary
Dynamic Level 2 Technician at Valley Metro with a proven track record in technical support and hardware installation. Enhanced service satisfaction through effective troubleshooting and system upgrades. Strong collaboration skills fostered teamwork, driving efficiency and optimal performance in technical operations. Proficient in operating system management, ensuring seamless user experiences.
Overview
25
25
years of professional experience
Work History
Level 2 Technician
Valley Metro
09.2023 - Current
- Performed routine system maintenance to ensure optimal performance of all technical equipment.
- Resolved technical issues for clients, enhancing overall service satisfaction and support efficiency.
- Executed hardware upgrades, improving system capabilities and user experience across the organization.
- Conducted thorough network troubleshooting to identify and rectify connectivity problems promptly.
A/C Service
Andy’s Service
08.2009 - 07.2023
- Performed routine maintenance on HVAC systems to ensure optimal performance.
- Diagnosed and resolved equipment malfunctions using advanced troubleshooting techniques.
- Installed air conditioning units according to manufacturer specifications and safety standards.
- Scheduled maintenance visits to enhance customer satisfaction and system reliability.
Buyer
McDonald's Construction
04.2005 - 01.2009
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Service Write/Installer
Pep Boys
01.2002 - 11.2005
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Filter/Sealer
Flanders Precisionaire
01.2005 - 08.2005
- Operated sealing equipment efficiently, ensuring optimal performance and minimal downtime.
- Conducted routine inspections of sealing materials to verify quality and compliance with specifications.
- Maintained accurate inventory records of sealants and supplies to support production needs.
- Collaborated with team members to troubleshoot and resolve sealing process challenges.
Cook/Cashier
Burger King
01.2001 - 04.2002
- Prepared and assembled food items according to standardized recipes and portion control guidelines.
- Operated kitchen equipment safely and effectively, ensuring proper functionality during shifts.
- Managed inventory levels by restocking supplies and conducting regular checks for freshness.
- Collaborated with team members to streamline meal preparation processes during peak hours.
Education
High School Diploma -
Mercedes High School
Mercedes, TX05-2003
Skills
- Technical support expertise
- Operating system proficiency
- Operating system management
- Remote support capabilities
- Hardware installation
Languages
Spanish
Native or Bilingual
Timeline
Level 2 Technician
Valley Metro
09.2023 - Current
A/C Service
Andy’s Service
08.2009 - 07.2023
Buyer
McDonald's Construction
04.2005 - 01.2009
Filter/Sealer
Flanders Precisionaire
01.2005 - 08.2005
Service Write/Installer
Pep Boys
01.2002 - 11.2005
Cook/Cashier
Burger King
01.2001 - 04.2002
High School Diploma -
Mercedes High School