Ahmad Cooper
Clearwater,FL
Summary
Dynamic Level 2 Technician with a proven track record at the City of Clearwater, excelling in technical support and wireless networking. Recognized for enhancing system reliability and training junior staff, while implementing process improvements that streamlined operations. Strong problem-solving skills and a commitment to safety ensure efficient and effective service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 2 Technician
City of Clearwater, Florida
12.2021 - 08.2025
- Assisted in troubleshooting hardware and software issues to ensure efficient operations.
- Learned and applied safety protocols while handling technical equipment and tools.
- Supported senior technicians with routine maintenance tasks to enhance system reliability.
- Collaborated with team members to identify recurring technical problems for faster resolution.
- Engaged in training sessions to improve technical skills and service knowledge.
- Documented service requests and resolutions in tracking systems for improved workflow efficiency.
- Conducted preliminary diagnostics on equipment to facilitate quick repairs and minimize downtime.
- Maintained inventory of tools and supplies, ensuring readiness for immediate technical support needs.
- Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
- Assists, supports, and participates in many of the phases of installation, maintenance, and repair activities for the City streets and sidewalks
Maintenance Technician
Eckerd College
02.2018 - 11.2021
- Conducted routine inspections to ensure equipment reliability and safety compliance.
- Performed preventive maintenance on machinery, minimizing downtime and enhancing operational efficiency.
- Collaborated with team members to troubleshoot equipment issues, improving response times and service quality.
- Trained new crew members on maintenance procedures and safety protocols, fostering a culture of teamwork and safety.
- Implemented process improvements that streamlined maintenance workflows, resulting in reduced service delays.
- Maintained accurate records of repairs and maintenance schedules, ensuring transparency and accountability within the team.
- Assisted in inventory management of tools and supplies, optimizing resource allocation for maintenance tasks.
- Led initiatives for facility upgrades, enhancing overall workplace conditions for staff and operations.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Supported facility upgrades by assisting with installation and commissioning of new equipment.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Properly handled, transported, and disposed of recycled materials.
Lead Warehouse Technician
AYANNA PLASTICS & ENGINEERING INC
05.2016 - 10.2018
- Managed daily operations of warehouse, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored junior technicians on equipment handling and inventory management best practices.
- Implemented process improvements that enhanced inventory accuracy and reduced order fulfillment time.
- Coordinated with cross-functional teams to streamline shipping and receiving processes, improving turnaround times.
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
No Degree -
CLEARWATER HIGH SCHOOL
Clearwater, FL06-2004
Skills
- Technical support expertise
- Operating system proficiency
- Wireless networking
- Remote support capabilities
Certification
- CDL Class A Licensed
- Forklift Certified
- Tanker and hazmat endorsement Certified
Timeline
Level 2 Technician
City of Clearwater, Florida
12.2021 - 08.2025
Maintenance Technician
Eckerd College
02.2018 - 11.2021
Lead Warehouse Technician
AYANNA PLASTICS & ENGINEERING INC
05.2016 - 10.2018
No Degree -
CLEARWATER HIGH SCHOOL