Ruben Cota
Tucson,AZ
Summary
Results-driven technician with proven skills in technical support, hardware installation, and help desk management. Expertise in diagnosing issues and training teams to enhance operational performance.
Detail-oriented technician with a strong background in diagnosing technical issues and improving equipment performance. Effective communicator skilled in training and collaboration, committed to enhancing team efficiency and client satisfaction.
Dedicated technician experienced in technical support and customer service. Recognized for effective problem-solving and team collaboration, ensuring minimal downtime and optimal operational standards.
Overview
1
1
Language
24
24
years of professional experience
Work History
Level 2 Technician
Brice Equipment
06.2026 - Current
- Operated and maintained various equipment, ensuring adherence to safety protocols and operational standards.
- Diagnosed and resolved technical issues, enhancing equipment performance and minimizing downtime.
- Assisted in training new technicians on equipment handling and maintenance best practices.
- Conducted routine inspections, identifying potential hazards and implementing corrective actions promptly.
- Collaborated with team members to streamline workflow processes, improving overall efficiency in operations.
- Utilized diagnostic tools effectively to troubleshoot malfunctions, ensuring timely resolutions for clients.
Bollon Ride Crew
Tucson Ballon Rides
08.2016 - Current
- Operated hot air balloon equipment to ensure safe and efficient rides for passengers.
- Assisted in pre-flight preparations, including inspecting balloons and maintaining safety protocols.
- Provided exceptional customer service by addressing passenger inquiries and ensuring a pleasant experience.
- Collaborated with team members to establish effective launch and landing procedures for optimal safety.
- Monitored weather conditions to assess flight viability and make informed decisions regarding operations.
- Led post-flight debriefs to evaluate performance, gather feedback, and identify areas for improvement in service delivery.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Labor
Mo's Custom Wood
01.2003 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05-2011
Skills
- Technical support expertise
- Operating system proficiency
- Wireless networking
- Remote support capabilities
- Hardware installation
- Help desk management
- Application support
- Server maintenance
- Help desk operations
- Technical support
Languages
Spanish
Native or Bilingual
Timeline
Level 2 Technician
Brice Equipment
06.2026 - Current
Bollon Ride Crew
Tucson Ballon Rides
08.2016 - Current
Labor
Mo's Custom Wood
01.2003 - 05.2026
High School Diploma -
Sunnyside High School