Maria Garcia
Plymouth Meeting,PA
Summary
An individual who is self-motivated, bilingual, always active, and on the go hoping to accomplish all that can be in order to reach potential. Had success in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customers standards. Experienced in leading and supervising operational and sales teams. Interpersonal skills, time management and problem-solving skills. Not to mention very warm and welcoming, who is dedicated to help others meanwhile learn from others as well. Hardworking and passionate job seeker with strong organizational skills eager to experience new challenges and opportunities while building strong connections.
Overview
5
5
years of professional experience
Work History
Server
Hooters
King of Prussia, Pennsylvania
06.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
CEO's Secretary
Just Done Right LLC
King of Prussia, Pennsylvania
01.2020 - 07.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Excellent communication skills, both verbal and written.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Improved marketing to attract new customers and promote business.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Aligned operational objectives with long-term goals to ensure sustainable success throughout various stages of startup growth.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Oversaw divisional marketing, advertising and new product development.
- Established a successful organization by developing and executing strategic plans, securing funding sources, and building a strong team.
- Created a strong company from scratch as a family business to start, now hired employees to work for us
Secretary
Markley Motors
04.2021 - 11.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Package Handler
Fed Ex Ground
08.2022 - 10.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Master Of Criminal Justice - Criminal Justice
Montgomery County Community College
Blue Bell, PAGED -
Upper Merion High School
King Of Prussia, PA06.2021
Skills
- Strong Organization
- Decision-making support
- Office Administration
- Document Preparation
- Customer Service-Oriented
- Strong Problem Solver
- Resourceful
- Critical Thinking
- Reliable and Responsible
- Analytical Thinking
- Goal Minded
- Willingness to learn
Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified Visual Communications
Timeline
Server
Hooters
06.2024 - Current
Package Handler
Fed Ex Ground
08.2022 - 10.2022
Secretary
Markley Motors
04.2021 - 11.2022
CEO's Secretary
Just Done Right LLC
01.2020 - 07.2024
Master Of Criminal Justice - Criminal Justice
Montgomery County Community College
GED -
Upper Merion High School
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