Maria Garcia
Brownsville
Summary
Dynamic customer service professional with extensive experience at America Ship, excelling in problem-solving and effective communication. Proven ability to enhance customer satisfaction through team collaboration and live chat support. Skilled in data management and adept at multitasking, consistently delivering solutions that meet diverse client needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
America Ship
Brownsville
09.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
PROVIDER
Texas Nurse care
Brownsville
06.2022 - 07.2022
- Provided direct patient care as needed.
- Coordinated appointments with providers for patient care needs.
- Provided direct patient care, including assessments, treatments, and medications.
- Assisted with patient care, including bathing and dressing.
- Provided direct patient care and monitored vital signs.
- Organized and supervised staff to ensure quality patient care.
Donor Support Technician
CSL Plasma Center
Brownsville
07.2021 - 03.2022
- Updated and maintained databases with current information.
- Maintained and tested sterility of medical equipment.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Managed online donation platforms, troubleshooting any technical issues that arose.
- Performed administrative tasks related to handling donations, including filing paperwork and preparing thank you letters.
Cashier
Little Caesars Pizza
Los Fresnos
09.2020 - 01.2021
- My duties were to interact with customers.
- Manage product transactions.
- Resolve customer conflict and questions.
- While advancing customer service and communication skills.
Education
Graduate Certificate - Sterile Processing Technique
Texas Southmost College
Brownsville, TX03-2026
High School Diploma -
South Texas ISD Medical Professions
Brownsville, TX05-2019
Skills
- Team collaboration
- Live chat support
- Scheduling
- Call center procedures
- Data management
- Follow-up skills
- Inbound call answering
- Patient care
- Problem solving
- Effective communication
- Customer service
- Multitasking Abilities
Languages
Spanish
Professional
English
Professional
Affiliations
- sports (cross fit)
- Charity Events
- Club and organization
Timeline
Customer Service Representative
America Ship
09.2023 - Current
PROVIDER
Texas Nurse care
06.2022 - 07.2022
Donor Support Technician
CSL Plasma Center
07.2021 - 03.2022
Cashier
Little Caesars Pizza
09.2020 - 01.2021
Graduate Certificate - Sterile Processing Technique
Texas Southmost College
High School Diploma -
South Texas ISD Medical Professions
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