Kyrah Jernigan
Las Vegas,NV
Summary
I am a well-organized professionally equipped individual with varied experiences in multiple settings .I'm driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily, all while being customer-savvy and accustomed to demanding work with little downtime. I am also a dedicated team player with demonstrated training and problem-solving abilities with excellent time management skills.
Overview
6
6
years of professional experience
Work History
Server
Pride Of America NCL Ship
11.2023 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Olive Garden
04.2022 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Inventory
Never Give Up Enterprises
07.2021 - 04.2023
- Monitored inventory levels to confirm compliance with company policy.
- excel/passing out items such as clothing and other accommodations to the kids in the program
- Help the youth understand and overcome their personal,social and behavioral problems.
Front of House Employee
Applebee's
08.2018 - 08.2020
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Was a all around worker from serving, cooking, hosting and bartending.
Receptionist
Went Center
09.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Work with excel and proof reading articles.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06.2017
Skills
- Daily specials memorization
- Safe Food Handling
- Strong Work Ethic
- Phone Etiquette
- Cash handling proficiency
- Inventory Management
- Data Entry
- Clerical Support
- File Management
- Data inputting
Timeline
Server
Pride Of America NCL Ship
11.2023 - Current
Server
Olive Garden
04.2022 - 04.2023
Inventory
Never Give Up Enterprises
07.2021 - 04.2023
Receptionist
Went Center
09.2018 - 05.2019
Front of House Employee
Applebee's
08.2018 - 08.2020
High School Diploma -
Silverado High School
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