Ella Romero
Three Lions Pub
Milwaukee,WI
2
years of professional experience
Dedicated Server experienced in delivering outstanding customer service and ensuring order accuracy. Fostered guest loyalty through personalized interactions and allergy awareness while managing front-of-house operations and maintaining a clean, organized environment. Focused on enhancing guest experiences and promoting health standards.
Work History
Server
1 Year 1 Month- Delivered exceptional customer service in fast-paced environment, enhancing guest experience and satisfaction.
- Managed front-of-house operations, ensuring seamless coordination between kitchen and dining staff.
- Trained new servers on menu knowledge and service standards, promoting team efficiency and consistency.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Collaborated with kitchen staff to accommodate special dietary requests, improving guest satisfaction levels.
- Developed rapport with regular customers, fostering loyalty and encouraging repeat business through personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
1 Year- Processed customer transactions efficiently
- Maintained accurate cash drawer, ensuring proper change and accountability.
- Assisted customers with food selections.
- Collaborated with team members to maintain cleanliness and orderliness of workspace.
- Adhered to health and safety standards during food service operations.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers and staff to ensure a friendly work environment.
- Managed inventory restocking and organization for optimal product accessibility.
- Made coffee and tea drinks according to orders
- Made connections with guests ensuring returning customers.
Education
High School Diploma
No Degree - Graphic Design
Skills
Exceptional customer service
Menu memorization
Professional demeanor
Menu knowledge
Food delivery
Guest seating
Menu knowledge
Daily specials memorization
Team collaboration
Guest reservations
Daily specials knowledge
Strong work ethic
Timeline
Server
Three Lions Pub
07.2025 - CurrentRead More
Cashier
City Market Cafe and Bakehouse
06.2024 - 06.2025Read More
Shorewood High School
High School Diploma
Read More
Edgewood University
No Degree from Graphic Design
Read More