Summary
Overview
Work History
Education
Skills
Timeline
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Maria Garcia

West Sacramento,CA

Summary

Detail-oriented and result driven Customer Care Manager skilled at training and coordinating associates, improving the quality and efficiency of customer service, and conducting performance reviews and feedback. Offering a highly professional attitude, excellent communication/leadership skills, and ability to perform well in a team as well as work under pressure.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

General Merchandise Team Leader

Target
10.2023 - 03.2025
  • Optimized merchandise turnover by consistently evaluating product performance metrics and adjusting inventory levels accordingly.
  • Improved store layout for enhanced customer experience and increased foot traffic.
  • Reduced out-of-stock instances by closely monitoring replenishment processes, ensuring prompt restocking of high-demand items.
  • Streamlined communication channels among team members, promoting operational efficiency across all merchandising activities.

Heavy Equipment Operator

Sims Metal
03.2023 - 09.2023
  • Operates material handler (grapple/magnet) and front-end loaders (>9 tons), and forklift to assist unloading customers and load trailers to prepare for transport of scrap materials.
  • Inspects incoming material and grades accordingly.
  • Operates straight or articulated rubber-tired tractor type vehicle equipped with front mounted hydraulic powered bucket or forks to lift and transport bulk material to and from storage or processing areas by performing the following duties:
  • Load & unload customer's trucks/vehicles.
  • Starts engine, shift gears, presses pedals, and turns steering wheel to operate loader.
  • Performs routine maintenance on loader such as lubricating, fueling, and cleaning.
  • Completes inspection report prior to using equipment.
  • Perform & maintain general housekeeping.
  • Responsible for customer & employee safety in and around work area.

Assistant Manager

Walmart
10.2021 - 09.2022
  • Participates in the hiring, recruiting, training, coaching, and evaluation of associates in assigned areas.
  • Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines.
  • Supervised associates in multiple departments, developing and communicating goals.
  • Meeting customer satisfaction metrics while training new managers on customer procedures and policies.
  • Expanded company's growth by creating large numbers of revenue through demonstrating outstanding leadership skills and performing the following duties:
  • Motivates team to meet goals and perform at high standards.
  • Encourages collaboration and teamwork amongst associates.
  • Reinforces what teamwork should look like and that team leads execute the vision.
  • Creates and communicates merchandise plans.
  • Understands and plans to improve the P&L.
  • Exhibits a total store mindset.
  • Guides associates who need improvement and provides honest feedback.
  • Spends time listening to associates and acts on their ideas, questions or concerns.
  • Evaluates talent, identifies career paths for associates and staffs the team appropriately.

Team Lead

Walmart
07.2015 - 10.2021
  • Trained and worked in multiple positions including; excellent customer service, Toy department, Apparel, Cashier, Stockroom, Inventory preparation, Hard lines and seasonal department.
  • Answer customers questions about merchandise and advise customer on merchandise selection.
  • Built display cases, shelves and aisles to promote sales.
  • Trained new team members and guided them to be successful in customer care.
  • Provided and modeled customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment, and appropriately representing and supporting the company.
  • Support the achievement of financial goals by communicating and collaborating with other team leads and store management on business objectives; delivering daily operational guidance to teams; and monitoring inventory flow processes and service standards.
  • Lead team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining an open dialogue with team associates; providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates.

Education

BA - Business

Sacramento City College

Skills

  • Leadership skills
  • Motivation
  • Team culture development
  • Written communication
  • Verbal communication
  • Attention to detail
  • Self-direction
  • Self-motivation
  • Initiative
  • Desire to learn
  • Coaching
  • Training
  • Mentoring
  • Time management
  • Task prioritization
  • Project delegation
  • Stock control
  • Customer service
  • Problem-solving
  • Critical thinking
  • Adaptability and flexibility

Timeline

General Merchandise Team Leader

Target
10.2023 - 03.2025

Heavy Equipment Operator

Sims Metal
03.2023 - 09.2023

Assistant Manager

Walmart
10.2021 - 09.2022

Team Lead

Walmart
07.2015 - 10.2021

BA - Business

Sacramento City College

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Maria Garcia