Maria Garcia Pfotenhauer
Indio,CA
Summary
- Results-driven professional with expertise in inventory management and customer service. Proven track record of enhancing store operations and maintaining safety compliance to boost customer satisfaction.
- I have worked for the past nineteen years with Lowe's in several different positions. I started as a cashier promoted to department manager in appliances and kitchen cabinets. My next position was to home decor and paint then to a specialist with the appliances department.
- My greatest asset is the company is my ability to relate to our customers and provide them with great customer service that enhances the Lowes experience.
- My passion and my training have made me one of the best at giving the customer the optimum experience.
Overview
20
20
years of professional experience
Work History
Lowe's Department Specialist
Lowe's
La Quinta, California
06.2006 - 05.2026
- Managed inventory levels to ensure product availability for customers.
- Collaborated with teams to improve store operations and customer service.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Developed promotional displays to enhance product visibility and sales.
- Maintained accurate records of product shipments and deliveries.
- Implemented safety protocols to ensure a secure shopping environment for all customers.
- Assisted with training new employees on company policies and procedures.
- Consulted with other departments when making decisions that could affect their workflows or operations.
- Provided guidance to other departments on how to best utilize the services of the department.
Education
High School Diploma -
Roosevelt High School
Los Angeles, CA05-1979
Skills
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Safety compliance
- Workflow optimization
- Cross-department collaboration
- Problem solving
Timeline
Lowe's Department Specialist
Lowe's
06.2006 - 05.2026
High School Diploma -
Roosevelt High School