Maria Garcia Soria
Albemarle,NC
Summary
Driven leader with proven expertise in teamwork and collaboration, and a keen eye for detail, honed at Chick-fil-A and Food Lion. Excelled in fostering team cohesion, enhancing customer satisfaction, and implementing improvement plans. Skilled in coaching, conflict resolution, and multitasking, consistently achieving and surpassing performance goals.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Lead Cashier
Food Lion
08.2023 - 02.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Stanly Early College High School
Albemarle, NC05.2023
Associate of Arts - Spanish Teacher Education
Stanly Community College
Albemarle, NC05.2023
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Coaching and Mentoring
- Conflict Resolution
- Time Management
- Multitasking
- Active Listening
- Improvement plan knowledge
- Professionalism
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Cashier
Food Lion
08.2023 - 02.2024
Team Leader
Chick-fil-A
09.2021 - Current
High School Diploma -
Stanly Early College High School
Associate of Arts - Spanish Teacher Education
Stanly Community College
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