Maria G. Ciccarelli
Los Angeles,CA
Overview
24
24
years of professional experience
Work History
Business owner
Four Happy Paws LA Corp.
Los Angeles, CA
01.2016 - Current
- Building a successful pet services company from the ground up.
- Offering a full range of pet services and tracking every experience from beginning to end.
- Building long-lasting relationships with clients and using satisfaction surveys to track interactions and get Google reviews to establish online presence.
- Expanding reach through building a business website, seasonal email campaigns, newsletters, and word of mouth promotions.
- Proven 200% growth within 12 months.
- Collaboration with other professionals in the pet industry to expand knowledge.
Certified Captioning Professional Realtime, CCPR
VITAC Corporation
Greenwood Village, CO
01.2015 - 01.2022
- Provide accurate live closed captioning (subtitles) for all contracted government agencies for the deaf and hard of hearing community.
- Maintain a set schedule and deadlines by covering all assigned events.
- Research events and terminology to familiarize yourself with a variety of companies and topics.
- Improve language model for each event by inputting new terms.
- Analyze transcripts and meeting materials provided by clients.
- Maintain a high level of accuracy above or at least 98%.
Independent Tour Manager
AlliedTPro Inc.
Los Angeles, CA
01.2014 - 01.2016
- Conduct fun, international group transfers from Los Angeles to Las Vegas in 4 different languages.
- Design and direct the tour independently by doing research into places to visit.
- Communicating the history of California and Nevada to passengers in a fun and culturally appropriate way.
- Sell and book optional tours of Las Vegas and the Grand Canyon for on-site entertainment.
- Coordinate departure times according to itinerary and in collaboration with bus driver.
- Conduct city tours, night tours, by bus and on foot.
- Reconfirm flights and optional reservations for guests.
- Assist guests over the phone and in person.
- Represent the company and its policies by providing excellent customer service.
Office Assistant / Personal Assistant
Robert Half / Office Team Staffing Agency
Los Angeles, CA
01.2013 - 01.2014
- Various temporary assignments as personal assistant, office coordinator, document specialist and digitization of maps.
Accounts Manager
FR Consulting Inc.
Los Angeles, CA
01.2010 - 01.2013
- Manage key accounts by providing detailed travel arrangements.
- Prepare proposals and customized programs and presentation kits according to the client’s needs and expectations.
- Program, plan, and execute profitable incentive programs, conventions, and special events for inbound travel.
- On-site event management by assisting clients during the program.
- Manage and solve all on-site issues and last-minute changes in close consultation with clients.
- Communicate effectively with all vendors to ensure timely delivery of all requested services.
- Provide excellent customer service throughout all phases of the project by recognizing the unique needs of a wide variety of international clients.
- Be the lead contact for the Spanish market due to excellent language abilities and familiarization of key accounts.
- Contract and manage hotel rooms, restaurant and event space.
- Provide timely billing and follow-ups on executed programs according to contracted specifications.
Escorted Tour Coordinator
AlliedTPro Inc.
Los Angeles, CA
01.2006 - 01.2010
- Manage profitable and efficient operations of largest volume of West Coast escorted tour programs independently.
- Respect daily deadlines to ensure timely delivery of rooming lists, reports, event space bookings.
- Ensure efficient day-to-day operations, e.g. troubleshooting, responding to guides, suppliers, bus drivers, and client inquiries in different languages via email, in person or over the phone.
- Create daily reports in Excel and send them out to all vendors (hotels, restaurants, attraction venues) according to pre-set schedules.
- Communicate successfully with all vendors to offer over-the-road assistance and solve issues during the tour.
- Assist in contracting hotel rooms, restaurant, and venue space.
- Provide timely and accurate tour reports to accounts payable.
- Resolve customer service issues as they arise before, during, and after the tour.
- Translate customer complaints from different languages into English.
Front Desk Supervisor
Crowne Plaza Hotel LAX
Los Angeles, CA
01.2002 - 01.2006
- Brand Ambassador responsible for implementing new hotel standards, policies, and rebranding of hotel chain.
- Responsible for training and supervision of up to five front desk associates as part of new worldwide re-branding program of Intercontinental Hotel Group.
- Assist Front Desk Manager in scheduling up to ten front desk associates according to hotel occupancy.
- Insure and supervise proper execution of time sheets and supervise breaks.
- Monitor daily credit-lines of in-house guests by generating daily credit reports.
- Administration of hotel folios and maximization of revenue.
Timeline
Business owner
Four Happy Paws LA Corp.
01.2016 - Current
Certified Captioning Professional Realtime, CCPR
VITAC Corporation
01.2015 - 01.2022
Independent Tour Manager
AlliedTPro Inc.
01.2014 - 01.2016
Office Assistant / Personal Assistant
Robert Half / Office Team Staffing Agency
01.2013 - 01.2014
Accounts Manager
FR Consulting Inc.
01.2010 - 01.2013
Escorted Tour Coordinator
AlliedTPro Inc.
01.2006 - 01.2010
Front Desk Supervisor
Crowne Plaza Hotel LAX
01.2002 - 01.2006