Maria Gevorgyan
Glendale,CA
Summary
An organized and dedicated individual with a focus on optimizing team workflows, enhancing organizational efficiency, and promoting ethical, people-centered leadership. Skilled in balancing operational tasks with a deep understanding of human behavior, applying insights from psychology to improve team collaboration, employee well-being, and overall performance. Experienced in leading cross-functional teams, streamlining processes, and fostering a positive and inclusive work environment. Committed to upholding ethical standards and building a supportive organizational culture.
Overview
8
8
years of professional experience
Work History
Operations Manager
Craftstay Corporate Housing | Glendale, CA
Glendale , CA
04.2022 - 10.2022
- Communicated with insurance adjusters, offering housing solutions for clients in California.
- Reviewed and processed housing-related documents to ensure accuracy and compliance with company policies.
- Managed and updated reports for senior management, ensuring timely and accurate information on housing availability and client needs.
- Collaborated with internal teams and third parties to ensure smooth project delivery, addressing last-minute changes and requests as needed.
- Conducted risk assessments and provided strategic solutions to enhance operational processes and improve service delivery.
Waitress Supervisor
Karas Restaurant
Glendale , CA
04.2018 - 03.2020
- Supervised staff and maintained high customer satisfaction standards.
- Managed operational challenges and addressed staff concerns, ensuring smooth operations.
- Coordinated team efforts to meet restaurant sales and customer service goals.
Merchandise Associate
Macy's
Glendale , CA
09.2017 - 01.2018
- Maintained organized and professional work areas to ensure a clean and efficient shopping environment.
- Replenished and arranged merchandise to optimize product visibility and customer appeal.
- Monitored stock levels and ensured sufficient inventory of featured products.
- Processed invoice payments and handled merchandise returns, ensuring accuracy in all transactions.
- Updated store spreadsheets to reflect inventory data, assisting management in stock control and decision-making.
Customer Service Manager
Dargett Craft Beer
Yerevan
04.2015 - 08.2017
- Handled sensitive customer service complaints with care, providing prompt and effective resolutions to ensure customer satisfaction.
- Supported staff in addressing complex customer issues by implementing targeted, efficient solutions.
- Led the recruitment, hiring, and training of customer service representatives, focusing on delivering high-quality service.
- Provided ongoing training to team members, enhancing performance and fostering strong customer relations.
- Developed and implemented an order management system, streamlining processes for both sales and customer service teams to improve client experiences.
- Recommended product and service improvements based on customer feedback, successfully reducing complaints and enhancing overall satisfaction.
Media Intern
Deem Communications
Yerevan
01.2015 - 03.2015
- Managed client inquiries and provided media engagement reports.
- Supported press material distribution and helped organize media events.
Education
Bachelor of Arts - Psychology
University of California - San Diego
La Jolla, CA09-2023
Psychology -
Los Angeles City College
Los Angeles, CA06-2023
Skills
- Compliance Reporting: Experience pulling reports and ensuring adherence to organizational policies
- Data Entry and Processing: Proficient in handling, compiling, and analyzing data using spreadsheets and database applications
- Confidentiality and Integrity: Proven ability to handle sensitive information and maintain confidentiality
- Team Collaboration: Strong team player with a history of working with diverse groups to meet objectives
- Proficient in Microsoft Office: Experienced in using office software for project management and data processing
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Russian
Full Professional
French
Limited
Timeline
Operations Manager
Craftstay Corporate Housing | Glendale, CA
04.2022 - 10.2022
Waitress Supervisor
Karas Restaurant
04.2018 - 03.2020
Merchandise Associate
Macy's
09.2017 - 01.2018
Customer Service Manager
Dargett Craft Beer
04.2015 - 08.2017
Media Intern
Deem Communications
01.2015 - 03.2015
Bachelor of Arts - Psychology
University of California - San Diego
Psychology -
Los Angeles City College
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