MARIA GIARRAFFA
East Rutherford,New Jersey
Summary
Strategic leader with strong background in team supervision, sales, customer service, and educational support.,Directed daily operations, guided membership growth and sales growth, and maintained high service standards in fast-paced, high-pressure environments.,Handled conflict with professionalism, supported individuals from diverse backgrounds with empathy and integrity, and applied sound judgment, reliability, and effective communication to business goals.
Overview
9
9
years of professional experience
Work History
SALES MANAGER
Orangetheory Fitness studio
09.2025 - Current
- • Supported daily sales operations for high-volume Orangetheory Fitness studio, consistently meeting and exceeding monthly membership and revenue goals.
- • Managed new member acquisition through lead entry, introductory class conversions, and timely follow-up.
- • Monitored key performance indicators (KPIs) to keep visibility on close rate, attendance, retention, and average revenue per member.
- • Partnered with head coach and studio manager to align sales efforts with class capacity and retention goals.
- • Built strong relationships with prospective and current members to support positive customer experience.
- • Ran local marketing initiatives, community events, and partnerships to boost brand awareness and foot traffic.
TEAM LEADER/ ACTING MANAGER
Harbor Fitness
Brooklyn, New York
05.2024 - 09.2025
- Directed night shift operations to maintain smooth handoffs and consistent daily workflow.
- Supervised front desk staff and resolved customer concerns.
- Trained new hires on core procedures and service standards.
- Recognized as top sales associate, securing 50–80 new memberships monthly and contributing significantly to company growth.
- Promoted to team lead in under 3 weeks.
- Oversaw front desk operations and financial transactions, including cash reconciliation.
PARAPROFESSIONAL
Department of Education
Brooklyn, New York
05.2022 - 06.2024
- Supported teachers with instructional and behavioral assistance for children with special needs.
- Provided ongoing support to maintain positive environment and strong relationships with client and family.
- Supported classroom instruction by reinforcing lesson objectives and adapting materials for diverse student needs.
- Documented student progress and shared observations to support instructional planning and intervention decisions.
- Facilitated small-group lessons to strengthen literacy, math, and comprehension skills.
- Communicated with teachers and support staff to coordinate student needs, schedules, and classroom routines.
- Organized instructional materials, classroom resources, and daily assignments for efficient lesson delivery.
SUBSTITUTE TEACHER
The Friends of Crown Heights
Brooklyn, New York
01.2018 - 01.2024
- Delivered classroom instruction using lesson plans, maintaining learning continuity during teacher absences.
- Supervised classrooms and common areas, ensuring safe, orderly environment throughout school day.
- Recorded attendance, assignments, and daily observations to support accurate classroom handoff.
- Built rapport with students and staff, fostering respectful, productive classroom culture.
- Adapted instruction for varied learning styles, supporting comprehension and student engagement.
Research Assistant
St Francis College
Brooklyn, New York
01.2021 - 01.2022
- Conducted interviews with justice-involved clients and maintained secure handling of confidential data.
- Upheld accuracy and compliance with academic research standards across assigned work.
- Managed participant communication, scheduling, and documentation to support study procedures.
- Organized research materials and maintained workspace structure to support efficient project flow.
- Maintained clear communication with project leads and team members to support alignment on shared goals.
Education
Bachelor of Arts - Sociology, Minor in Social Work
St Francis College
Brooklyn, New YorkSkills
- Microsoft Office proficiency improved document control and daily productivity
- Operational management support helped keep workflows organized and effective
- Data organization strengthened record accuracy and information access
- Customer service experience contributed to positive client interactions
Timeline
SALES MANAGER
Orangetheory Fitness studio
09.2025 - Current
TEAM LEADER/ ACTING MANAGER
Harbor Fitness
05.2024 - 09.2025
PARAPROFESSIONAL
Department of Education
05.2022 - 06.2024
Research Assistant
St Francis College
01.2021 - 01.2022
SUBSTITUTE TEACHER
The Friends of Crown Heights
01.2018 - 01.2024
Bachelor of Arts - Sociology, Minor in Social Work
St Francis College