Maria Montez
Hobbs,NM
Summary
Compassionate Medical Assistant with extensive experience at Seminole Memorial Hospital, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and thorough follow-up care. Skilled in phlebotomy and committed to maintaining HIPAA compliance, ensuring a safe and supportive environment for all patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Seminole Memorial Hospital
11.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Increased efficiency in office by implementing digital filing system for patient records.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Phlebotomy Certification - Phlebotomy
Odessa College
Odessa, TX10-2014
High School Diploma -
Denver City High School
Denver City, TX05-2004
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Compassionate caregiver
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Equipment sterilization
- Medical office administrations
- Fluent in Spanish
- Patient relations
- Trustworthy companion
- Adaptable
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Medical terminology in Spanish/English
- Monitoring patient progress
- Valid NM driver's license
- Healthcare software proficiency
- Reliable transportation
- Medical equipment operation
- Diagnostic testing assistance
- Lab equipment calibration
- Conversant in Spanish/ English
- Orthopedic splints
- Specimen labeling
- Insurance authorizations
Certification
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Seminole Memorial Hospital
11.2021 - Current
Phlebotomy Certification - Phlebotomy
Odessa College
High School Diploma -
Denver City High School
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