Maria Glanton
Atlanta,GA
Summary
Experienced HR professional with exceptional time management, excellent organizational, and leadership skills seeking a permanent full-time position. Committed to maximizing efficiency and productivity, I strive to contribute to a dynamic work environment. Proven track record of successfully managing multiple tasks and projects, dedicated to delivering high-quality results with a strong attention to detail.
Overview
12
12
years of professional experience
Work History
Workflow Planner/ Lead
FedEx
Union City, GA
02.2023 - 07.2024
- Maintained a clear understanding and working knowledge of GMP requirements, Safety requirements, and SOP’s
- Adheres to and enforces those policies within the team
- Prioritized and monitors the daily workload to ensure work is being completed timely and customer-requirements are being adhered to
- Scheduled of all Inbound and Outbound orders in company systems
- Assigned and monitored the work of various warehouse personnel
- Capable of filling in for other administrative roles as training and needs dictate
- Capable of working on the floor (outbound leader, picker, packer, or auditor) as volume and business needs require
- Performed other duties as required by the supervisor or manager
Store Manager/ HR Technician
Circle K
Atlanta, GA
02.2021 - 07.2022
- Processed new hires in system
- Process employment documents
- Implemented non-discriminatory related management skills while hiring, training, counselling, motivating and separating employees
- Ensured eligibility verification, scheduled employee orientation and training
- Promoted excellent service and resolved customer complaints in a timely, professional manner
- Developed positive and professional relationships with all suppliers
- Ensured that all required and requested reports due are completed accurately and timely
- Handled scheduling and payroll.
- Analyzed daily sales and expense information and take appropriate action to maximize sales and net profits
- Reviewed inventory and sales records to prepare reports for budget departments
- Handled employment-related inquiries from employees via phone and email
- Referred complex and/or sensitive matters to the appropriate staff
Field Technician Manager
JUMP Scooters
Atlanta, GA
08.2017 - 12.2020
- Hired, managed, coached, mentored and disciplined field techs
- Supervised day-to-day operations in and outside the warehouse
- Operated sit-down forklift to occasionally move products in to warehouse
- Maintained high attention to detail as it relates to equipment, personnel, and facilities
- Responded to customer service issues in a timely manner
- Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis
- Recognized, isolated and solved problems that improved company’s overall performances
- Executed and resolved customer service issues
- Set schedules and posted them in a timely manner
Team Leader
Comcast
Atlanta, GA
03.2012 - 06.2016
- Led and motivated team to optimum performance levels to achieve agreed targets contributing to the company’s objectives
- Provided clear and concise directions
- Supported and guided the team through effective coaching
- Managed performance through regular, effective reviews
- Addressed performance issues according to the company's policies and procedures
- Built effective relationships with other teams and departments
- Communicated all information clearly and in a timely manner
- Monitored agent calls and provided feedback
- Monitored call volumes and adjusted agent’s schedule to handle heavy call volume
Education
Bachelor Of Business Administration And Management - Human Resources Management
American InterContinental University
Schaumburg, ILAssociate's degree - Business Administration
AIU Online
08.2024
Skills
- Operations
- Safety Standards
- Forklift
- Inventory Control
- Field Service
- Time Management
- Front Desk
- Customer Service
- Microsoft Office
- Live Chat
- Strategic Planning
- Process Management
- Commercial Vehicle Experience
- Supervising Experience
- Management
- Technical Support
- Compliance management
- Troubleshooting
- Program Management
- Recruiting
- Interviewing
- Leadership
- Human Resources
- Store Management Experience
- OSHA
- Microsoft Word
- HRIS
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Workflow Planner/ Lead
FedEx
02.2023 - 07.2024
Store Manager/ HR Technician
Circle K
02.2021 - 07.2022
Field Technician Manager
JUMP Scooters
08.2017 - 12.2020
Team Leader
Comcast
03.2012 - 06.2016
Bachelor Of Business Administration And Management - Human Resources Management
American InterContinental University
Associate's degree - Business Administration
AIU Online