SINDILE Sindi NCUBE
Indianapolis
Summary
- Experienced loan officer, customer service, account representative and office administrator with English high school teaching back-ground.
- Strong numeric, analytical and computing skills
- Detail oriented, organized and an independent worker . Knowledge of SAP material data at the application systems level
- Confident team player with sound interpersonal skills effective for communication at all levels
- Leadership, planning and decision-making abilities effective in pressurized environments
Overview
20
20
years of professional experience
Work History
Planner or Workflow Planner
Newcold
Lebanon
01.2024 - 01.2025
- Coordinates the receiving & dispatch of goods in a high-tech, automated cold storage facility
- Ensuring smooth workflow, timely delivery, & adherence to customer & company standards
- Managing, receiving & dispatch inbound & outbound customer orders in line with company guidelines & targets
- Ensuring smooth & efficient workflow within the warehouse by working with the automated logistic instalment & warehouse team
- Monitoring automated systems for efficiency & liasing with carriers to achieve delivery requirements & provide top-tier service
- Maintain product quality, ensuring temperature control & damage requirements are met for customers
- Ensuring all activities like picking, staging & loading are on schedule
- Providing strong organizational skills, attention to detail, & the ability to problem-solve in a fast paced logistics environment
- Address & solve operational issues as they arise to keep operations running on time
- Collaborate with Shift Leaders & Operators to optimize warehouse activities & efficiencies
Linehaul Coordinator & Planner
FedEx Ground
Greenwood
01.2021 - 01.2024
- Directing the dispatch of transportation equipment in accordance with the Linehaul plan.
- Ensuring Linehaul dispatch & arrival rules are followed according to defined company procedures.
- Coordinating cargo shipments to maximize trailer volume while meeting package delivery obligations.
- Entering dispatch events into an online system (TMS) to ensure on time delivery & pick-up of trailers.
- Verifying the location of equipment in the dispatch system by completing yard inventories.
- Verifying the load & unload status of trailers by completing yard checks & timely reporting missing equipment.
- Investigating & reporting schedule delays, accidents & equipment failures & implementing contingency plans which ensure on-time load delivery in the event of breakdowns or accidents.
- Reviewing & communicating Department of Transportation (DOT) roadside violations to management.
- Coordinating with the Safety & Maintenance departments to monitor the monthly tractor safety inspections & ensure annual certificates are obtained in compliance with the DOT.
- Reviewing trailer load condition reports (TLCR’s) to ensure proper completion.
Operations Part-time Coordinator
FedEx Ground
Zionsville
01.2020 - 01.2021
- Providing operation support through the coordination of the quality, service & administrative functions in the pickup & delivery area.
- Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs & ensure service integrity.
- Performing process checks to ensure regulatory compliance.
- Monitoring facility reporting metrics related to service, safety, cost & quality on a daily basis.
- Investigating & addressing potential performance issues with Business Contacts & Authorized Officers.
- Reviewing inaccuracies in generated reports with appropriate parties to include administrative staff & BC/AOs.
- Ensuring errors are corrected in appropriate systems & verifying accuracy of metrics reported.
- Communication with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) & temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes & implementing these changes into the Vision/VRP systems.
Human Resource Generalist
Kuehne + NagelInc
Whitestown
01.2019 - 01.2020
- Assisting the Human Resource Manager in providing support to employees at the facility
- Main contact for general employee information
- Maintaining personal files & attendance records
- Reviewing & preparing Kronos time entries for payroll submission
- Maintaining, issuing & writing-up employee attendance & performance reviews
- Maintaining employees’ confidence & protecting confidential information
- General source of information regarding benefits, new hire questions & Kronos issues
Business Material Data Steward
Kelly Services At Dow AgroSciences
Indianapolis
01.2017 - 01.2019
- Reviewing & updating master data details & changes to Crop Protection & Seeds process requests
- Creating, maintaining & discontinuing material codes within agreed upon service level agreements
- Supporting material data application systems such as the GMID Request Form, Trade Product Request Tool, SAP ECC
- Interacting with other Data SMEs, such as Data Experts & Data Stewards as well as with the Business
- Escalating issues to Material Data Experts & appropriate Material Data Specialists
- Formulating & documenting job aids for Crop Protection & Seeds material data processing
Billing Associate
Duke Energy
Plainfield
01.2016 - 01.2017
- Establishing new accounts & checking customers' credit
- Discussing past due charges on customers' bill statements & encouraging & negotiating payment
- Setting up payment agreements suitable to customer's budget & compliant with each state's regulation
- Processing payments using appropriate payment platforms
- Dispatching technicians to work on electric outages & emergencies
Document Analyst – Auto Finance
JP Morgan Chase
Indianapolis
01.2014 - 01.2015
- Interfaced with car dealerships and verified the accuracy of loan documents
- Verified that underwriters’ calculations are correct on contracts submitted & entered information into the appropriate computer systems
- Verified that all legal documents requested on loan applications are received & meet Chase Bank, state & federal legal requirements
- Verified that contracts meet federal regulations
- Booked & funded loans in the booking & funding computer systems
- Identified contract package irregularities & utilized available resources for resolution
- Prepared packages for return to dealer for corrections
- Used independent analysis & judgment to determine if applicable auto-loans standards are met
- Communicated relevant issues to appropriate loan officers & appropriately escalated to the supervisor
Customer Service Representative – Student Loans
JP Morgan Chase
Indianapolis
01.2012 - 01.2014
- Handled inbound calls from customers in a time sensitive environment
- Determined accurate loan status through review of account history and accurately advised next steps
- Escalated concerns to appropriate areas when necessary to ensure customer satisfaction
- Processed applications over the phone after reviewing and qualifying callers
- Exceeded ratings in customer satisfaction surveys
- Assigned to assist with training new associates on side-by-side calls
- Troubleshot website & technical systems related issues
Senior Account Representative
Capital Bank & Trust Company
Indianapolis
01.2005 - 01.2011
- Senior representative assigned to process advanced work-types that included 403b retirement accounts and death & divorce distributions
- Strong in attention to detail resulting in assignment to process research and corrections on investments and distributions
- Interacted with financial advisors, their assistants as well as shareholders, verbally & in written form, to ensure investments were processed as desired by shareholders & on the correct trade date.
- Assigned to review company outgoing letters for correct format and verbiage
- Quality control & checking of other associates’ work
- Provided feedback in a team environment & assisted associates resolve and process work assigned
- Ensured compliance with company rules & regulations as well as IRS and state rules & regulations
Executive Assistant
Spectrum Janitorial Supply
Indianapolis
01.2004
- Communicated and responded to customer enquiries in person, via phone, e-mail, fax and regular mail
- Facilitated communication between Sales Reps, Warehouse employees, Retail Shop & Management
- Placed customer orders and processed replacements, shortages, change orders and expedites
- Received all telephone calls and directed them accordingly as well as received all deliveries
- Ordered all office supplies and ensured that all employees’ office needs were met
- Filing and ensuring that the office was generally presentable at all times and well-maintained.
- Designed brochures and coupons as needed and created MSDS’ files for customers as well as any forms, spreadsheets, letters or memos required
- Created and maintained spreadsheets for employee attendance records and leave of absence
- Assisted Accounting Department with Accounts Receivable and Accounts Payable
- Maintained an end of the month Repair Shop Account Reconciliation
Education
Bachelors Degree - Information Systems
IUPUI
U.S.ADiploma In Education -
University of Zimbabwe
GED -
Central Nine Career Center
U.S.ASkills
- Billing & collections
- Human Resources Assistant
- Executive assistant
- Co-ordination of SAP master data related activities
- Mutual Funds Senior Account Representative
- Experience in retirement accounts operations
- Ability to work in high volume call center environments
- Accustomed to performance goals environments
- Document analyst – Auto Finance & Auto Loans
- Private student loans originations processing
- Classroom training of associates
- Coordinator of Linehaul dispatches including arrivals & process checks for regulatory compliance
Timeline
Planner or Workflow Planner
Newcold
01.2024 - 01.2025
Linehaul Coordinator & Planner
FedEx Ground
01.2021 - 01.2024
Operations Part-time Coordinator
FedEx Ground
01.2020 - 01.2021
Human Resource Generalist
Kuehne + NagelInc
01.2019 - 01.2020
Business Material Data Steward
Kelly Services At Dow AgroSciences
01.2017 - 01.2019
Billing Associate
Duke Energy
01.2016 - 01.2017
Document Analyst – Auto Finance
JP Morgan Chase
01.2014 - 01.2015
Customer Service Representative – Student Loans
JP Morgan Chase
01.2012 - 01.2014
Senior Account Representative
Capital Bank & Trust Company
01.2005 - 01.2011
Executive Assistant
Spectrum Janitorial Supply
01.2004
Bachelors Degree - Information Systems
IUPUI
Diploma In Education -
University of Zimbabwe
GED -
Central Nine Career Center