TERESA LANGSTON
Alliant Credit Union
SKOKIE,ILLINOIS
28
years of professional experience
Collections management professional and Consumer Loan Processor coordinating daily performance, new hire onboarding, team coaching, and 8+ employee performance updates per month in a high-volume recovery setting. Strengthens training, cross-coverage, and performance monitoring to improve team agility and keep collections activity on pace. Uses feedback, process fixes, and employee development to support stronger revenue recovery and operational consistency.
Work History
Assoc Collections Rep/ Consumer Loan Processor
3 Years 8 Months- Maintains 100% payment follow-up rate through consistent customer outreach and settlement tracking.
- Manages 126 delinquent accounts daily while tracking payment promises and settlement follow-up.
- Investigates billing discrepancies and resolves customer concerns before they escalate into repeat issues.
- Negotiates payment and settlement commitments with customers to keep collection efforts moving forward.
- Notifies credit departments and transfers records to attorneys when customers stop responding to collection attempts.
Collecton Manger
5 Years 9 Months- Monitor 200 collection accounts weekly to keep work moving within established timeframes.
- Train new hires on office procedures and documentation requirements during onboarding.
- Cross-train existing staff to improve team flexibility and day-to-day coverage.
- Provide feedback to decision-makers on employee performance and training needs.
- Improve sales, management, and operations by identifying and targeting areas needing correction.
- Mentor team members through daily activity monitoring and ongoing performance guidance.
Reimbursement Specialist/Debt Collector
12 Years 3 Months- Investigated payment arrears in the portfolio and coded debtor status to guide collection next steps.
- Communicated with debtors by telephone and in writing to move accounts through the arrears process.
- Prepared documentation packages for quality adjustment requests and applied company underwriting guidelines to approve or reject cases.
- Supported collection recovery activities to minimize risk costs and improve portfolio returns.
- Maintained organized records and timely follow-up across collection files using QuickBooks for tracking.
Collections Specialist
2 Years- Resolved client billing issues and delinquent accounts by coordinating with management and using clear customer service.
- Reviewed assigned accounts and collection reports to track account status, identify delinquency drivers, and support collection reporting.
- Mailed payment reminders and demand letters to encourage timely response and reduce overdue balances.
Collections Specialist
3 Years- Conducted custom collections campaigns across email, phone, and standard mail for each client account.
- Developed collections methods that consistently supported company financial goals and improved recovery consistency.
- Collaborated with team members to identify shared revenue opportunities and strengthen group results.
- Resolved account issues quickly to restore payment progress and convert problems into recoverable revenue.
- Followed up on delinquent balances with persistent outreach to keep accounts moving toward recovery.
Education
High school Diploma
Skills
Billing & collections
Accounts receivable
Negotiation
Team leadership
Delinquent account resolution
New hire onboarding
QuickBooks
Payment reconciliation
Collection reporting
Dispute investigation
Credit department coordination
FDCPA compliance
Credit bureau reporting
Bankruptcy account handling
Skip tracing
Payment arrangement agreements
Settlement processing
Demand letters
Charge-off recovery
Phone collections
Consumer loan processing
Loan document review
Income verification
Credit file analysis
Borrower communication
Portfolio monitoring
Contact
Teresa Langston
Buffalo Grove,Ill,60089
tess9210@gmail.com
Timeline
Assoc Collections Rep/ Consumer Loan Processor
Alliant Credit Union
01.2023 - CurrentRead More
Collecton Manger
Ari Williams Law LLC
12.2020 - 09.2026Read More
Reimbursement Specialist/Debt Collector
GLOBAL CREDIT& COLLECTION CORP
06.2008 - 09.2020Read More
Collections Specialist
ARROW FINANCIAL
01.2002 - 01.2004Read More
Collections Specialist
VAN RU
01.1999 - 01.2002Read More
SCHURZ HIGHSCHOOL
High school Diploma
Read More