Araya Ogden
Denver,CO
Summary
Versatile professional with extensive experience in billing and collections, security operations, and customer service. Excels in maintaining accurate records, managing sensitive information, and resolving concerns in fast-paced environments. Demonstrates strong organizational skills and a commitment to safety, effectively collaborating with teams while also thriving independently.
Overview
1
1
Certification
7
7
years of professional experience
Work History
BILLING & COLLECTIONS
West Coast Builders
Littleton, CO
06.2020 - 08.2022
- Supported billing and collections activities, ensuring accuracy and timeliness of customer payments.
- Prepared, reviewed, and maintained invoices, account information, and payment records.
- Addressed outstanding balances, billing inquiries, and payment arrangements through professional customer communication.
- Conducted follow-ups on past-due accounts, documenting collection efforts meticulously.
- Worked with management and team members to resolve billing discrepancies and customer concerns.
- Provided professional customer service while handling difficult or sensitive payment conversations.
- Managed multiple accounts and priorities while maintaining accuracy and attention to detail.
- Supervisor: Jessica Stroman (304-280-8095)
FRONT DESK RECEPTIONIST
Foothills Recreation Center
Littleton, CO
- Welcomed guests and provided professional and friendly customer service.
- Facilitated phone communication, addressed guest inquiries, managed registrations, and coordinated scheduling.
- Oversaw front desk operations in high-traffic public facility, ensuring smooth guest experiences.
- Assisted with daily administrative operations and responded to customer concerns.
- Maintained accurate records and facility documentation.
- Executed multitasking responsibilities while upholding a professional and inviting atmosphere.
IN-HOME CAREGIVER
Home Instead
Castle Rock, CO
- Supported clients with meals, personal care, mobility, hygiene, and daily routines to promote independence and well-being.
- Followed individualized care plans and documented client needs and updates.
- Ensured safe, respectful, and comfortable environment for clients to thrive.
- Built trusting relationships with clients and families through dependable communication and service.
- Delivered daily assistance and companionship to enhance quality of life for elderly clients.
SECURITY OFFICER
Allied Universal
Denver, CO
09.2025 - Current
- Conducted routine patrols to identify safety concerns, policy violations, and suspicious activity.
- Monitor assigned property to maintain a safe, secure, and professional environment.
- Respond to emergencies and unexpected situations while following established procedures.
- De-escalate difficult situations using professional communication and sound judgment.
- Enforced company policies while fostering positive interactions with employees, visitors, and clients.
- Prepared detailed incident reports to document occurrences and ensure accurate record-keeping.
- Maintain strong attention to detail while working independently in a fast-paced environment.
TEACHER ASSISTANT
LCH Learning Center
Littleton, CO
06.2021 - 08.2024
- Facilitated structured learning, play, and developmental activities to support children's growth.
- Supported lead teachers with classroom management, student supervision, and daily activities.
- Maintained a safe, organized, and positive classroom environment.
- Collaborated with teachers and staff to address student needs and behaviors effectively.
- Enhanced classroom environment by arranging furniture and resources. and daily responsibilities.
- Cultivated positive relationships with children, families, and coworkers to foster a supportive classroom community.
HOUSEKEEPER / CLEANING SPECIALIST
Sparkle & Shine Cleaning Co.
Littleton, CO
01.2020 - 09.2023
- Completed deep cleaning, sanitation, vacuuming, carpet care, dusting, and restroom cleaning.
- Executed residential and commercial cleaning, ensuring adherence to high-quality standards.
- Fostered customer satisfaction through meticulous attention to detail and consistent, reliable service.
- Coordinated multiple client assignments, prioritizing tasks to meet specific client needs.
- Maintained professionalism and reliability while working independently in client environments.
LIFEGUARD
The Ridge Recreation Center
Littleton, CO
05.2022 - 09.2022
- Maintained constant surveillance of pool areas to protect guest safety.
- Enforced facility rules to ensure guest safety and responded swiftly to emergencies.
- Administered CPR and First Aid procedures.
- Conducted opening and closing safety inspections, ensuring facility readiness and compliance.
- Maintained professional, alert presence to foster a safe environment for guests.
Education
Associate Degree - Criminology
Benedictine University
Mesa04-2025
High School Diploma - undefined
COLUMBINE HIGH SCHOOL
LittletonAssociate of Science - Coursework
University of Northern Colorado (UNC)
Greeley01-2024
Skills
- Billing & Collections
- Accounts receivable
- Client relations
- Customer Service & Client Relations
- Professional Communication & Correspondence
- Report Writing & Documentation
- Data Entry & Recordkeeping
- Professional communication
- Report writing
- Front Desk Operations
- Scheduling & Appointment Coordination
- Office software proficiency
- Problem Solving
- Team Collaboration
- Incident Reporting
- Classroom support
- Risk Management
Certification
CPR Certification, First Aid Certification, AED Certification, Lifeguard Certification, Valid Driver's License
Timeline
SECURITY OFFICER
Allied Universal
09.2025 - Current
LIFEGUARD
The Ridge Recreation Center
05.2022 - 09.2022
TEACHER ASSISTANT
LCH Learning Center
06.2021 - 08.2024
BILLING & COLLECTIONS
West Coast Builders
06.2020 - 08.2022
HOUSEKEEPER / CLEANING SPECIALIST
Sparkle & Shine Cleaning Co.
01.2020 - 09.2023
Associate of Science - Coursework
University of Northern Colorado (UNC)
High School Diploma - undefined
COLUMBINE HIGH SCHOOL
IN-HOME CAREGIVER
Home Instead
FRONT DESK RECEPTIONIST
Foothills Recreation Center
Associate Degree - Criminology
Benedictine University