MARIA G. MARTINEZ
Orangevale,CA
Summary
I am an enthusiastic, effervescent, and dynamic case and client manager. My dedication lies in delivering unparalleled client experiences through establishing meaningful connections and demonstrating empathy towards each client to cater to their specific needs. I am committed to surpassing client expectations daily, aiming for both professional and personal success within the Firm.
Overview
8
8
years of professional experience
Work History
Personal Injury Case Manager
Silva Injury Law
06.2024 - Current
- Achieved successful case resolutions by closely managing and organizing client files.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
Pre-Litigation Case Manager
Henness & Haight
09.2022 - 06.2024
- I am an enthusiastic, effervescent, and dynamic case and client manager
- My dedication lies in delivering unparalleled client experiences through establishing meaningful connections and demonstrating empathy towards each client to cater to their specific needs
- I am committed to surpassing client expectations daily, aiming for both professional and personal success within the Firm
- Managing over 100 cases through client intake, incident investigation and research, record and information requests, and settlement disbursal using FileVine and Lead Docket
- Negotiated and settle numerous client settlements
- Coordinate client/attorney meetings, doctors appointments and procedures, as well as various other meetings
- Provide stellar client support from commencement to completion resulting in countless 5 star Google reviews
Pre-Litigation Case Manager
Hicks & Brasier
10.2021 - 09.2022
- Managed approximately 160 cases
- Engaged in regular communication with clients to relay information regarding treatment, requirements, and the status of negotiations
- Effectively concluded cases with insurance adjusters through adept negotiation to secure optimal compensation
- Oversaw vital court deadlines and attorney schedules
- Updated client notes and schedules using FileVine client software
Pre-Litigation Case Manager
The Cottle Firm
08.2016 - 10.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Education
High School Diploma -
Eagles Peak High School
Oceanside, CA05.2009
Skills
- Bilingually proficient in English and Spanish
- Notary
- Skilled in handling high case volumes
- Highly adaptable to changing requirements
- Proficient in Word
- Proficient in Excel
- Proficient in Outlook
- Proficient in Powerpoint
Personal Information
Title: CASE MANAGER
Timeline
Personal Injury Case Manager
Silva Injury Law
06.2024 - Current
Pre-Litigation Case Manager
Henness & Haight
09.2022 - 06.2024
Pre-Litigation Case Manager
Hicks & Brasier
10.2021 - 09.2022
Pre-Litigation Case Manager
The Cottle Firm
08.2016 - 10.2021
High School Diploma -
Eagles Peak High School
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