Maria Gomez
Miami,FL
Summary
Clerical assistant with a proven track record of delivering exceptional service and maintaining professionalism under pressure. Expertise in solutions-oriented problem-solving and meticulous attention to detail. Recognized for strong interpersonal skills and a commitment to excellence in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Attendant
Riviera Health Resort
Coral Gables, Florida
11.2025 - 02.2026
- Assisted patients with daily living activities and personal hygiene needs.
- Maintained the cleanliness and safety of patient rooms and common areas.
- Documented patient care activities accurately in electronic health records.
- Provided emotional support to patients and encouraged positive interactions.
- Answered call lights promptly to attend to patient needs.
Clerical Assistant
Transport America
Miami, FL
09.2025 - 11.2025
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized and maintained office files and documentation to enhance accessibility for team members.
- Processed incoming and outgoing mail, ensuring timely distribution to support office communication.
- Answered incoming calls professionally and directed callers to appropriate personnel to streamline communication.
Customer Service Representative
Alorica
Miami, Florida
01.2025 - 05.2025
- Answered customer inquiries, delivering accurate information to resolve issues and improve customer experience.
- Educated customers on product features and service offerings, enhancing their understanding and satisfaction.
- Managed customer accounts, ensuring accurate information was maintained in proprietary software systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seasonal Worker
UPS
Hialeah, Florida
11.2024 - 12.2024
- Loaded and unloaded delivery trucks to maintain operational efficiency.
- Sorted packages to streamline processing and distribution.
- Scanned barcodes to ensure accurate package information verification.
- Followed safety protocols to ensure a secure working environment.
Guest Services Coordinator
Bolay Fresh Kitchen
08.2020 - 09.2024
- Customized guest services and amenities based on individual preferences, enhancing personalization and consistently exceeding expectations.
- Proactively addressed guest needs and resolved concerns to enhance overall experience and ensure guests felt welcomed and valued.
- Coordinated with cross-functional teams to ensure seamless, high-quality guest experiences from check-in to check-out.
Retail Sales Associate
JCPenney
03.2019 - 07.2020
- Developed strong customer relationships by offering personalized recommendations, staying informed about products, and going the extra mile to meet needs.
- Created welcoming shopping experience by assisting customers with selections, answering questions, and ensuring they felt valued during visits.
- Handled cash transactions, returns, and exchanges with accuracy and positive attitude, ensuring smooth checkout experiences.
Education
Diploma -
Highschool
Hialeah, Miami Lakes06.2020
Skills
- Proficiency in Office Software
- Data entry
- Phone reception
- Scheduling appointments
- Customer management
- Basic Accounting
- Time Management
- Organizational Skills
- Task prioritization
- Adaptability
- Confidentiality
- English fluency
- Spanish fluency
- Soft Skills
Certification
CPR & AED Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Care Attendant
Riviera Health Resort
11.2025 - 02.2026
Clerical Assistant
Transport America
09.2025 - 11.2025
Customer Service Representative
Alorica
01.2025 - 05.2025
Seasonal Worker
UPS
11.2024 - 12.2024
Guest Services Coordinator
Bolay Fresh Kitchen
08.2020 - 09.2024
Retail Sales Associate
JCPenney
03.2019 - 07.2020
Diploma -
Highschool