Maria Gonzales
Hillsboro,OR
Summary
Diligent and customer-focused Associate Customer Success Representative with experience in the credit card industry. Proven track record of providing exceptional customer service and building strong relationships with clients. Skilled in identifying customer needs and providing effective solutions to ensure customer satisfaction. Adept at working in a fast-paced environment and collaborating with cross-functional teams to achieve business objectives.
Overview
3
3
year of professional experience
Work History
Associate Customer Success Representative Credit
Wells Fargo Bank, N.A.
Hillsboro, OR
11.2022 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Managed approximately 60 to 70 incoming calls per day
Administrative Assistant
Robert Half
Hillsboro
1989 - 11.2021
- Answering directing phone calls
- Scheduling appointments and maintaining calendars
- Organizing and Assisting in the preparation of regularly scheduled reports
- Developing and maintaining a filing system
- Updating and maintaining office policies and procedures
- Ordering office supplies and researching new deals and suppliers
- Maintaining contact listings and scheduling meetings
- Providing general support to visitors
Acting as the point of contact for internal and external clients
Education
Certificate - Medical Administrative Assistant
Bryman College
Hayward, CA06.
Skills
- Strong communication skills
- Customer service skills
- Problem-solving skills
- Attention to detail
- Time management skills
- Teamwork skills
- Technical skills
- Product knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Customer Success Representative Credit
Wells Fargo Bank, N.A.
11.2022 - Current
Administrative Assistant
Robert Half
1989 - 11.2021
Certificate - Medical Administrative Assistant
Bryman College