Maria Gonzalez
San Antonio,TX
Summary
Determined bilingual banking professional eager to apply financial knowledge. Effective at building positive relationships with clients and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options using Frost value's of Integrety, Caring, and Excellence.
Overview
6
6
years of professional experience
Work History
Personal Banker Officer
Frost Bank
10.2021 - Current
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
Server
Magnolia Pancake Haus
10.2017 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bacherlor of Personal Finance Planning - Finance
Texas Tech University
Lubbock, TX05.2026
Associate of Applied Science - Finance
Northeast Lakeview College
Universal City, TX12.2023
Skills
- Relationship Management
- Financial Planning
- Product Knowledge
- Organizational Skills
Accomplishments
Circle of Excellence 2022, 2023
Promoted Officer 2024
Most Qualified Referrals 2023
Affiliations
- Frost For Good Volunteer Member
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker Officer
Frost Bank
10.2021 - Current
Server
Magnolia Pancake Haus
10.2017 - 10.2021
Bacherlor of Personal Finance Planning - Finance
Texas Tech University
Associate of Applied Science - Finance
Northeast Lakeview College
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