Maria Gonzalez
Kankakee,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Services Coordinator
Rainbow Learning Enrichment
Kankakee, IL
05.2021 - 02.2025
- Completed intake assessments on families to determine service needs.
- Monitored program activities and participation to assess utilization and close service gaps.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
Customer Service Representative
Aqua America, Inc
Kankakee, IL
01.2018 - 05.2021
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Operated telephone switchboard and routed calls to correct destination.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Greeted customers and identified their needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Debt Collector
Creditors Collection Bureau
Bourbonnais, IL
09.2013 - 06.2017
- Monitored overdue accounts using automated information systems.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Car Salesperson
Fiesta Motors
Kankakee, IL
05.2011 - 09.2013
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Managed sales negotiations and financing options.
Receptionist
Aunt Martha's
Kankakee, IL
02.2010 - 04.2011
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Completed relevant insurance and other claim forms.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Receptionist/Billing Specialist
Bradley Dental
Bradley, IL
01.2008 - 02.2010
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors and provided them with assistance.
- Resolved discrepancies between customers' remittances and invoices received.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Submitted claims to insurance companies.
- Gathered information to produce accounts payable reports for review.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05-2005
Skills
- Friendly, positive attitude
- Microsoft office
- Self-Directed
- Organization
- Good Telephone Etiquette
- Decision-making
- Data management
Languages
Spanish
Professional
Certification
- Family Service Credential.
- Level One (ECE) credential
- CPR Certification
- Food Handler Certification
References
References available upon request.
Timeline
Family Services Coordinator
Rainbow Learning Enrichment
05.2021 - 02.2025
Customer Service Representative
Aqua America, Inc
01.2018 - 05.2021
Debt Collector
Creditors Collection Bureau
09.2013 - 06.2017
Car Salesperson
Fiesta Motors
05.2011 - 09.2013
Receptionist
Aunt Martha's
02.2010 - 04.2011
Receptionist/Billing Specialist
Bradley Dental
01.2008 - 02.2010
High School Diploma -
Kankakee High School
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