Maria Gonzalez
Moreno Valley,CA
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Overview
18
18
years of professional experience
Work History
Manager on Duty
Smart And Final
Moreno Valley, California
05.2018 - Current
- Supervised daily store operations and team performance.
- Managed inventory control and stock replenishment processes.
- Trained staff on customer service standards and product knowledge.
- Trained staff on customer service excellence and product knowledge.
- Monitored sales floor activities to maintain a clean and organized environment.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Assigned tasks to employees and monitored progress of projects.
- Resolved customer complaints and inquiries effectively and efficiently.
- Provided guidance and support for personnel as needed.
- Monitored performance of employees to ensure quality standards were met.
- Trained new employees on company policies, job duties, and performance expectations.
Overnight Stocker
Dollar Tree
Moreno Valley, California
10.2017 - 09.2023
- Stocked shelves with merchandise to ensure product availability.
- Organized backroom inventory for efficient restocking and retrieval.
- Organized shelves, racks and bins to ensure product availability.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assisted in maintaining store cleanliness and safety standards.
Cashier
Party City
Brea, California
05.2008 - 05.2009
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the checkout area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and organized checkout area for customer convenience.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Valencia High School
Placentia, CASkills
- Team leadership
- Staff training
- Inventory management
- Customer service
References
References available upon request.
Timeline
Manager on Duty
Smart And Final
05.2018 - Current
Overnight Stocker
Dollar Tree
10.2017 - 09.2023
Cashier
Party City
05.2008 - 05.2009
Valencia High School