Maria Gonzalez Restrepo
Arlington,TX
Summary
Versatile professional with a track record of enhancing customer satisfaction, adept in critical thinking and communication. Excelled in customer service and support, leveraging leadership and problem-solving skills to exceed expectations. Proven ability in managing multiple projects, demonstrating commitment and professionalism in every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Costumer Service Associate
Done Staffing
06.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
English as a Second Language Tutor
Private Practice
06.2022 - 05.2024
- Used variety of teaching methods to successfully help wide range of students.
- Developed methods to motivate and engage students in learning.
- Motivated students with accurate feedback and positive reinforcement.
- Mentored and coached students with focus on developing independence and self-confidence.
- Promoted the use of technology in language learning by introducing online resources and applications that complemented traditional teaching methods.
Events Planner
Eventos H&M
03.2016 - 02.2020
- Evaluated post-event feedback from attendees and stakeholders, implementing improvements for future events based on insights gathered.
- Managed event logistics, ensuring seamless execution and positive guest experiences.
- Successfully managed multiple concurrent projects under tight deadlines while maintaining attention to detail and commitment to excellence.
- Developed customized event proposals tailored to client needs and budgets for successful event outcomes.
Education
Bachelor in Engineering - Biomedical Engineering
University of North Texas At Arlington
Arlington, TX05-2028
High School Diploma -
Lamar High School
Arlington, TX05-2024
Skills
- Commitment
- Communication
- Critical thinking
- Customer service
- Customer support
- Great manual skills and fast learning
- Humanization
- Leadership
Certification
Career Readiness Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Italian
Elementary
Interests
- Horseback Riding
- Volunteering, offering time and support to shelters for the homeless, women, and animals
- Participating in fundraising events to support local charities, schools, or community projects
- Outdoor Recreation
- Drawing and Painting
- Photography and editing photos
- Dance
- Animal Care
- DIY and Home Improvement
- Cooking
- Baking
Timeline
Costumer Service Associate
Done Staffing
06.2023 - 08.2024
English as a Second Language Tutor
Private Practice
06.2022 - 05.2024
Events Planner
Eventos H&M
03.2016 - 02.2020
Bachelor in Engineering - Biomedical Engineering
University of North Texas At Arlington
High School Diploma -
Lamar High School
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