Mariapillar Nagata
Everett,WA
Summary
Dedicated professional committed to equitable healthcare for underserved communities. Experienced Department Manager with a proven track record in overseeing operations, enhancing process efficiencies, and leading high-performing teams. Expertise in strategic planning, team leadership, and problem-solving, resulting in successful implementation of new processes that improve operational performance. Strong ability to motivate team members while ensuring alignment with departmental goals.
Overview
35
35
years of professional experience
Work History
Department Manager
Kaiser Permenente Northgate Medical Clinic
Seattle, WA
01.2022 - Current
- Reviewed employee feedback surveys routinely to identify customer service improvement areas.
- Coached new staff on department procedures, policies, and best practices.
- Enforced safety regulations in the workplace to protect employees and minimize liabilities.
- Balanced workloads strategically to meet targets without overburdening staff.
- Fostered a collaborative work environment that promoted teamwork and inclusivity.
- Monitored departmental performance metrics, adjusting strategies as necessary for success.
- Mediated conflicts between employees, facilitating constructive resolutions and communication.
- Developed relationships with key stakeholders, enhancing departmental effectiveness.
Clinical Operations Manager
Seattle Children's Hospital
Seattle, USA
05.2015 - 11.2021
- Responsible for overseeing Operations of Medical Clinic and WIC.
- Responsibilities include performance management; oversee the operations of the department to ensure smooth and efficient patient care management; monitor patient satisfaction and employee satisfaction/retention; develop leadership skills among staff including communication, decision-making, problem-solving/critical thinking and employee engagement; leads development of staff and support career advancement opportunities; facilitate department meetings and shared governance; responsible for selection, orientation, on-boarding and assist in the development of the operational and capital budget, providing daily operational resource management including staff, supplies, and equipment, and ensure optimal productivity for the department.
- Co-lead system committees to improve service line services.
Interim Director of Operations
Seattle Children’s Hospital Odessa Brown Clinic
05.2018 - 05.2021
- Served dual role of Interim Director of Operations and Clinical Operations Manager responsible for overseeing Operations of Dental, Mental Health, Medical Clinic and WIC.
- Responsibilities include performance management; oversee the operations of the department to ensure smooth and efficient patient care management; monitor patient satisfaction and employee satisfaction/retention; develop leadership skills among staff including communication, decision-making, problem solving/critical thinking and employee engagement; leads development of staff and support career advancement opportunities; facilitate department meetings and shared governance; responsible for selection, orientation, on-boarding and; assist in the development of the operational and capital budget, providing daily operational resource management including staff, supplies, and equipment, and ensure optimal productivity for the department.
- Co-lead system committees to improve service line services.
School Nurse
Acacia Elementary School
Phoenix, USA
07.2002 - 05.2005
- I worked closely with school administrator in creating learning environment that meets the physical, mental, and emotional needs of the students.
- I provided nursing care and health counseling to students, staff, and a community that included those with chronic illness, disabilities and mental health conditions such as ADHD and autism spectrum disorders.
- I taught parenting and CPR/first aid classes.
- I started an attendance program that encouraged and motivated students to attend school and parents to get involved in assuring students get to school on time that is still in use by the school today.
Staff RN
Riverside Community Hospital
Riverside, USA
07.1990 - 05.2002
- My responsibilities included assessment, plans, implementation, evaluation and documentation of nursing care of patients in accordance with the organizational policies of the hospital.
Education
Master of Science - Master of Science in Nursing-Executive
Chamberlain College of Nursing
05-2015
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ05-2005
Associate of Science - Nursing
North Idaho College
Coeur D'alene, ID06-1983
Skills
- Training facilitation
- Performance evaluation
- Compliance management
- Budget oversight
- Stakeholder collaboration
- Client relations
- Team development
- Operational efficiency
- Decision making
- Meeting coordination
- Problem solving
- Scheduling
- Employee engagement
- Coaching and mentoring
- Staff management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Department Manager
Kaiser Permenente Northgate Medical Clinic
01.2022 - Current
Interim Director of Operations
Seattle Children’s Hospital Odessa Brown Clinic
05.2018 - 05.2021
Clinical Operations Manager
Seattle Children's Hospital
05.2015 - 11.2021
School Nurse
Acacia Elementary School
07.2002 - 05.2005
Staff RN
Riverside Community Hospital
07.1990 - 05.2002
Master of Science - Master of Science in Nursing-Executive
Chamberlain College of Nursing
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
North Idaho College
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