Maria Guevara
Norcross,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Lead Technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Amazon Robotics Maintenance Technician II
CBRE
Stone Mountain, GA
09.2023 - Current
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Collaborated with team members to complete larger repair projects efficiently.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Planning and organizing scheduled floor cleanings for all shifts.
Amazon Floor Health Running Back
Amazon
06.2022 - 08.2023
- Floor Health Running back monitoring floor health of the AR floor
- Staying in communication with the Operations team to ensure smooth workflow across all the floors
- Deep diving any issues that impact the performance of the floor and finding the best possible solution by touch-basing with the Central Team
- Working with the AR Tech’s to ensure all the AR equipment’s are running the latest firmware in order to provide maximum and efficient performance
- Helping the central team by provide necessary data if there is high severity situation when the entire workflow is affected which is going to result in missing critical CPT’s.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Develop and implement operational strategies to improve customer service, reduce costs, and increase efficiency
- Monitor and analyze operational performance metrics to identify areas of improvement
- Manage and coordinate daily operations, including staffing, scheduling, and inventory management
- Oversee the development and implementation of operational policies and procedures
- Lead and motivate teams to ensure performance goals are met
- Develop and maintain relationships with vendors and suppliers
- Ensure compliance with safety regulations and quality standards
- Monitor and analyze customer feedback to identify areas of improvement
- Analyze data to identify trends and develop strategies to improve customer experience
- Develop and implement strategies to improve operational efficiency and reduce costs
Amazon Amnesty Floor Management
Amazon
Stone Mountain, GA
11.2021 - 08.2023
- Working as an AFM at Amazon Fulfillment Center located in Stone Mountain, GA
- Also received performer of the month award in the 1st month itself after started working as AFM Associate
- Resolve customer disputes courteously to enhance customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Cheque Express
Lilburn, GA
09.2018 - 03.2021
- Money, checks, money transfers, money orders, and bill payments ~ counting when giving & receiving money to our customers ~When customers come in with complaints, I’m focused on what mistake was made and focus and find a resolution ~ train and supervise the new employees that arrived in both English and Spanish depending on which language the employee was most comfortable
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - undefined
Meadowcreek High School, Steve Reynolds Blvd
Norcross, GaSkills
- Well organized; keep workspace clean
- Great customer service (2 years)
- Work well with others & under pressure
- Reliable
- Always early and/or on time
- Player Motivation
- Google Drive
- Individual Trainings
- Training Focus
- Safety Standards
- Excellent Teamwork
- Community Relationships
- Maintain Safety
- Stress Tolerance
- Task Management
- Character Building
- Self-Control
- Coaching
- Proficient in Microsoft Office tools
- Interpersonal Skills
- Stress management
- Employee supervision
- Fulfillment operations
- Ability to lift heavy objects
- In-depth analysis
Languages
Spanish
Native or Bilingual
Timeline
Amazon Robotics Maintenance Technician II
CBRE
09.2023 - Current
Amazon Floor Health Running Back
Amazon
06.2022 - 08.2023
Amazon Amnesty Floor Management
Amazon
11.2021 - 08.2023
Cashier
Cheque Express
09.2018 - 03.2021
High School Diploma - undefined
Meadowcreek High School, Steve Reynolds Blvd