Maria Guevara
Norcross,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Janitorial/ Cleaning & Maintenance Attendant. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Amazon Robotics Maintenance Technician II
CBRE
Stone Mountain, GA
09.2023 - Current
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Collaborated with team members to complete larger repair projects efficiently.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Planning and organizing scheduled floor cleanings for all shifts.
Amazon Floor Health Running Back
Amazon
06.2022 - 08.2023
- Floor Health Running back monitoring floor health of the AR floor
- Staying in communication with the Operations team to ensure smooth workflow across all the floors
- Deep diving any issues that impact the performance of the floor and finding the best possible solution by touch-basing with the Central Team
- Working with the AR Tech’s to ensure all the AR equipment’s are running the latest firmware in order to provide maximum and efficient performance
- Helping the central team by provide necessary data if there is high severity situation when the entire workflow is affected which is going to result in missing critical CPT’s.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Develop and implement operational strategies to improve customer service, reduce costs, and increase efficiency
- Monitor and analyze operational performance metrics to identify areas of improvement
- Manage and coordinate daily operations, including staffing, scheduling, and inventory management
- Oversee the development and implementation of operational policies and procedures
- Lead and motivate teams to ensure performance goals are met
- Develop and maintain relationships with vendors and suppliers
- Ensure compliance with safety regulations and quality standards
- Monitor and analyze customer feedback to identify areas of improvement
- Analyze data to identify trends and develop strategies to improve customer experience
- Develop and implement strategies to improve operational efficiency and reduce costs
Amazon Amnesty Floor Management
Amazon
Stone Mountain, GA
11.2021 - 08.2023
- Working as an AFM at Amazon Fulfillment Center located in Stone Mountain, GA
- Also received performer of the month award in the 1st month itself after started working as AFM Associate
- Resolve customer disputes courteously to enhance customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Cheque Express
Lilburn, GA
09.2018 - 03.2021
- Money, checks, money transfers, money orders, and bill payments ~ counting when giving & receiving money to our customers ~When customers come in with complaints, I’m focused on what mistake was made and focus and find a resolution ~ train and supervise the new employees that arrived in both English and Spanish depending on which language the employee was most comfortable
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Meadowcreek High School, Steve Reynolds Blvd
Norcross, GaSkills
- Well organized; keep workspace clean
- Great customer service (2 years)
- Work well with others & under pressure
- Reliable
- Always early and/or on time
- Player Motivation
- Google Drive
- Individual Trainings
- Training Focus
- Safety Standards
- Excellent Teamwork
- Community Relationships
- Maintain Safety
- Stress Tolerance
- Task Management
- Character Building
- Self-Control
- Coaching
- Proficient in Microsoft Office tools
- Interpersonal Skills
- Stress management
- Employee supervision
- Fulfillment operations
- Ability to lift heavy objects
- In-depth analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Robotics Maintenance Technician II
CBRE
09.2023 - Current
Amazon Floor Health Running Back
Amazon
06.2022 - 08.2023
Amazon Amnesty Floor Management
Amazon
11.2021 - 08.2023
Cashier
Cheque Express
09.2018 - 03.2021
High School Diploma -
Meadowcreek High School, Steve Reynolds Blvd