Maria Gutierrez
Union City,CA
Summary
Versatile and dynamic professional with a proven track record in customer service and problem-solving. Excelled in roles at Salsa Picante Mexican Restaurant and Allied Universal Security Services, enhancing guest engagement and safety. Skilled in conflict de-escalation and teamwork, consistently achieving positive feedback. Demonstrates exceptional work ethic and integrity, driving superior service quality.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Salsa Picante Mexican Restaurant
Fremont, CA
07.2020 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Security Officer
Allied Universal Security Services
Menlo Park, CA
04.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Cashier
Target
Hayward, CA
09.2016 - 03.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
N/A - Psychology
Ohlone College
Fremont, CAJames Logan
Union City, CA06.2016
Skills
- Problem-solving
- Customer service
- Service quality
- Conflict management
- Conflict de-escalation
- Relationship building and management
- Work ethic and integrity
- Time management skills
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
Salsa Picante Mexican Restaurant
07.2020 - Current
Security Officer
Allied Universal Security Services
04.2019 - Current
Cashier
Target
09.2016 - 03.2018
N/A - Psychology
Ohlone College
James Logan