Maria Gutierrez
Columbus
Summary
Experienced customer service provider with a strong passion for delivering excellent service. Background in restaurant logistics and management, providing a solid foundation for ensuring customer satisfaction and exceeding expectations. Skilled in relationship-building and driving sales growth through effective communication. Adept at utilizing persuasive techniques to foster client trust and successfully close deals. Consistently surpassing sales targets and making valuable contributions to team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Eggleston Insurance & Financial Group
11.2025 - Current
- Developed personalized insurance plans aligning with client needs and risk assessments.
- Cultivated strong client relationships through effective communication and responsive service.
- Conducted thorough market research to identify competitive insurance products and pricing strategies.
- Responded to customer calls swiftly to resolve issues and answer questions.
Sales Representative
Restaurant Equippers
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded sales targets through effective planning and goal setting.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Equipment Trainer
Pac-sun & Eddie Bauer Warehouse
08.2022 - 03.2023
- Increased overall productivity by providing ongoing support and coaching for equipment operators during their daily tasks.
- Developed a library of instructional materials, including videos, manuals, and quick reference guides for easy access by equipment operators.
- Coordinated with equipment manufacturers to provide specialized training on new machinery, ensuring operators were proficient in its use before deployment into the field.
- Streamlined the onboarding process for new hires, ensuring they quickly became proficient in operating essential machinery.
- Regularly reviewed course materials to ensure content remained current with evolving industry standards.
- Evaluated operator performance through regular assessments, identifying areas of improvement and providing constructive feedback accordingly.
Line Supervisor
Bakersfeild Short North
02.2018 - 06.2019
- Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Ensured continuous provision of impeccable services.
- Delivered in-depth training to workers in food preparation to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Supervisor
Piada
01.2016 - 01.2018
- Trained team members on proper utilization of in-house systems for cooking, safety, and POS.
- Coordinated team members with a focus on productivity, efficiency, and enhancing the customer experience.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Ensured continuous provision of impeccable services.
Education
High School Diploma -
Columbus North International School
Columbus, OH2015
Skills
- Inventory Monitoring
- Effective Team Coordination
- Proficient in Spanish
- Multi Tasking
- Client Relations Expertise
- Grasps New Concepts Quickly
- Works well under stress and pressure
- Sales expertise
- Sales consultation
- Staff training
Certification
Property & Casualty
Languages
Spanish
Full Professional
Timeline
Insurance Agent
Eggleston Insurance & Financial Group
11.2025 - Current
Sales Representative
Restaurant Equippers
11.2023 - Current
Equipment Trainer
Pac-sun & Eddie Bauer Warehouse
08.2022 - 03.2023
Line Supervisor
Bakersfeild Short North
02.2018 - 06.2019
Restaurant Supervisor
Piada
01.2016 - 01.2018
High School Diploma -
Columbus North International School