Valerie Ramirez
San Antonio,TX
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA Insurance
San Antonio, TX
10.2020 - 11.2023
- Maintained high standards of customer service by building relationships with clients.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Merchandising Team Leader
Macy's Barton Creek
Austin, TX
08.2019 - 07.2020
- Responsible for leading team to conduct signage for sales for entire store
- Assisted in organizing events to increase foot traffic and boost sales
- Ensured price changes were executed in timely and efficient manner
- Responsible for printing signs as needed
- Answered telephone calls to field inquiries from customers
- Provided an exceptional customer experience
- Acknowledged customers in a friendly and helpful manner upon customers entry into the area
- Knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent, Search and Send
- Handled all returns professionally, with sincerity and enthusiasm
- Demonstrated knowledge of store products and services to drive sales and minimize returns
- Processed merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location
Lead Visual Merchandiser
Target Corporation
09.2018 - 05.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Exceeded service objectives by applying proven customer service and sales best practices
- Informed customers about special promotions and provided detailed information for various products
- Gathered and analyzed data to assess customer preferences and trends in order to capitalize on current market conditions
- Created build-outs in different store areas to highlight the latest trends and current promotions
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Monitored and replenished display inventory and restructured according to available stock
- Developed merchandising strategy to efficiently move overstock
- Enhanced overall store appearance by applying careful consideration to product and display locations
Area Sales Manager
North Star Mall - Dillard's
San Antonio, TX
01.2018 - 08.2018
- Achieved Sales Plan by goal setting with associates
- Coordinated special events each month to promote sales, including fashion shows and pre sales
- Reviewed personal sales each month with associates
- Recruited, interviewed and hired associates who fit business model
- Educated on product knowledge, all systems, and credit
- Ensured all associates were engaging every customer and executing 5 -Star Service
- Responsible for floor walks to assure customer service
- Ensured all advertised product is merchandised, signed and communicated to all sales associates
- Ensured 100% usage of planned hours per week
- Processed new fashion receipts, and merchandised to front of department with visual interest
- Executed price changes on daily basis and ensured ticketing accuracy
Visual Merchandising Manager
Dillard's Inc.
San Antonio, TX
06.2017 - 01.2018
- Educated employees on visual guidelines during new hire workshops
- Organized on-site events including promotional material to drive profits
- Assembled promotional displays
- Supplied daily support to entire store management
- Planned and coordinated the availability of products for advertising and promotion purposes
- Partnered with sales representatives and managers to coordinate proper visual displays
- Created visual marketing and styled window displays
- Collaborated with vendors to ensure style consistency with other marketing materials
- Designed new on-brand visual elements to effectively convey concepts and messaging
- Created aesthetically-pleasing advertisements that complemented products.
Men's Merchandising Lead
Stein Mart
06.2015 - 10.2016
- Maintained high standards of customer service by building relationships with clients.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Bachelor of Arts - Fashion Merchandising
University of The Incarnate Word
San Antonio2017
Skills
- Critical thinker
- Excellent time management
- Tech Savvy
- Attention to detail
- Extremely organized
- Self-starter
- Adaptable learner
- Managing multiple projects
- Microsoft Office Suite
- Communications
- Relationship building
- Inventory monitoring
- Negotiation
- Strategic planning
Certification
TX Agent- Personal Lines/ Property and Casualty
Timeline
Insurance Agent
USAA Insurance
10.2020 - 11.2023
Merchandising Team Leader
Macy's Barton Creek
08.2019 - 07.2020
Lead Visual Merchandiser
Target Corporation
09.2018 - 05.2019
Area Sales Manager
North Star Mall - Dillard's
01.2018 - 08.2018
Visual Merchandising Manager
Dillard's Inc.
06.2017 - 01.2018
Men's Merchandising Lead
Stein Mart
06.2015 - 10.2016
Bachelor of Arts - Fashion Merchandising
University of The Incarnate Word