Maria Haney

• Monitoring ventilation, temperature, and lighting systems
• Maintaining farm records (production, health, feed usage)
• Poultry health monitoring and disease detection
• Feeding and watering system management
• Egg collection, sorting, and handling
• Operating basic farm equipment and tools
• Performing routine maintenance on feeders, waterers, and enclosures
• Ability to lift heavy loads and work in physically demanding condition

• Assisting with activities of daily living (ADLs): bathing, dressing, grooming, toileting
• Feeding assistance and meal preparation
• Medication reminders and basic medication management
• Assisted clients with daily personal care while maintaining comfort and dignity
• Provided companionship and emotional support
• Prepared meals
• Housekeeping

• Responded to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions
• Resolved complaints professionally, improving customer satisfaction and retention
• Documented interactions in CRM systems with high accuracy
• Worked independently from a remote setting while consistently meeting performance targets
• Time management in a remote setting
• Meeting performance metrics (KPIs, response time, resolution rate)

• Prepared and filed individual tax returns (federal and state) with accuracy and attention to detail
• Interviewed clients to gather financial information, ensuring completeness and compliance
• Reviewed tax documents (W-2s, 1099s, deductions, credits) for accuracy
• Explained tax outcomes, refunds, and liabilities clearly to clients
• Ensured compliance with IRS regulations and company policies
• Maintained strict confidentiality of sensitive financial and personal information
• Entered and verified data using tax preparation software

• Handled a high volume of inbound customer calls

• Assisted customers with account inquiries, billing questions, and service.

• Resolved complaints using effective de-escalation techniques, improving overall customer satisfaction

• Documented customer interactions and updates in CRM systems

• Provided assistance to clients
• Answered phone and assisted customers with changes
• Explained products and benefits
• Confirmed payments, refunds, etc

• Assisted in overall day-to-day performance requirements
• Assessed, optimized and elevated operations to target current and expected demands
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
• Ensured proper organization of store, responded to customer complaints and answered questions quickly
• Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
• Processed credit and debit card payments and returned proper change for cash purchases

• Answered high volume inbound calls per day
• Greeted customers to facilitate services, determine service needs accurately
• Reviewed customer data to assess current issues and to determine potential
• Outbound sales follow-up calls