Maria Castillo
Winter Haven
Summary
Highly organized and detail-oriented professional with 10+ years of experience in customer service, high-volume data entry, administrative operations, pharmaceutical support, and caregiving. Proven ability to manage sensitive information, maintain accurate digital records, and deliver exceptional service in both in-person and remote environments. Skilled in handling high call volumes, supporting patients and customers, and working independently from home.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Marriott Vacation Worldwide (Temporary Assignment)
Rita Staffing
Lakeland
12.2025 - 01.2026
- Creating and sending federal express packages of documents.
- Filling, sorting daily mail, and sending customer documents copies while forwarding original documents to audit team.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Kitchen Supervisor
Aramark
01.2023 - 01.2025
- Managed staff scheduling and daily operations to ensure smooth workflow and service consistency
- Delivered high-level customer service, resolving customer issues to enhance satisfaction
- Maintained accurate data entry for inventory and reporting, supporting effective supply chain management
- Utilized digital systems and email to facilitate communication with team members and clients.
Administrative Assistant
Centurion
01.2023 - 06.2023
- Coordinated calls, emails, and internal communications to facilitate effective information flow
- Executed high-volume data entry for payroll and HR records, ensuring accuracy and timely processing
- Maintained and organized confidential records in compliance with company policy, supporting data integrity
Administrative Specialist
Community Services for Children
01.2019 - 01.2023
- Coordinated scheduling and communication among team members to ensure seamless project alignment and timely completion.
- Maintained large datasets to support accurate reporting for stakeholder decision-making
- Provided customer service to families, addressing inquiries and facilitating solutions to enhance their experience
Staffing Specialist
PeopleReady
01.2018 - 01.2019
- Delivered customer service to clients and job seekers, facilitating successful placements
- Managed high call volume in fast-paced environment, ensuring timely responses to inquiries
- Entered applicant and payroll data
Pharmacy Technician
Rite Aid
01.2007 - 01.2016
- Guided customers on medication use and safety, enhancing patient understanding
- Entered prescription data accurately while safeguarding patient confidentiality
- Monitored adherence to pharmacy regulations, ensuring safe and legal operations
- Communicated with insurance companies to obtain prior authorizations for prescriptions and medical services.
- Coordinated with physicians to clarify and verify prescription details, ensuring accuracy and patient safety.
- Processed patient co-payments and handled point-of-service payment, ensuring accurate transaction recording and compliance with office procedures.
Education
High School Diploma -
Skills
- Customer Service (Phone, Email, Chat Support)
- High-Volume Data Entry & Database Management
- Remote Work & Virtual Office Support
- Administrative Support & Office Operations
- Pharmaceutical Support & Prescription Processing
- HIPAA Compliance & Confidential Records Handling
- Caregiving & Patient Support
- Scheduling, Payroll & Documentation Processing
- CRM Systems & Microsoft Office
- Bilingual: English & Spanish
Caregiving Experience
- Provided daily care, medication reminders, and emotional support
- Assisted with routines, meals, and scheduling
- Maintained organization and compassionate care
Languages
English
Professional
Spanish
Professional
Certification
Pharmacy Technician Certification
Timeline
Marriott Vacation Worldwide (Temporary Assignment)
Rita Staffing
12.2025 - 01.2026
Kitchen Supervisor
Aramark
01.2023 - 01.2025
Administrative Assistant
Centurion
01.2023 - 06.2023
Administrative Specialist
Community Services for Children
01.2019 - 01.2023
Staffing Specialist
PeopleReady
01.2018 - 01.2019
Pharmacy Technician
Rite Aid
01.2007 - 01.2016