Maria Hargis
Summary
A dedicated and result-driven individual with 7 years of customer service experience, adept at customer complaints and fostering long-term relationships and problem-solving, driving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bakery Apprentice
Publix Supermarket
11.2022 - Current
- Adept at resolving customer complaints over mistakes on cake orders by problem solving and creativity which results in 100% customer satisfaction
- Welcome customers upon arrival, creating a friendly and inviting atmosphere and fostering a long-term relationship
- Decorating an average of 20 cakes per day for production or customer custom orders from Birthdays, anniversaries, graduation, holidays, etc
Artist and Owner
Maria Hargis Art
10.2018 - Current
- Out of 50 vendors at the Shenandoah Valley Apple Harvest Art & Crafts Festival in Winchester, VA was rewarded with the third place ribbon for best presentation of art and craft vendor
- Participate as a fine art vendor at multiple locations across Virginia showcasing customer services and providing original fine art production as prints, bookmarks, and T-shirts
Customer Services Assistant
AcceptanceNOW
02.2015 - 10.2018
- Collected delinquent accounts in a timely, orderly & professional manner while following all standardized collections procedures
- Assessed customer accounts and negotiates repayment options and contract terms
- Notated agreed upon date and amounts when a customer would be making payment on overdue accounts as well as a reason for the delay
- Maintain open communication with manager and team to inform customers of complaints and behavior changes over delinquent accounts
Education
BS - Biological Engineering
NC A&T State Univ
Greensboro, NC12.2011
Skills
- Proficiency with Microsoft Offices
- Zoom
- Discord
- Microsoft Teams
- Conflict resolution
- Time management
- Public speaking
- Active listening
Timeline
Bakery Apprentice
Publix Supermarket
11.2022 - Current
Artist and Owner
Maria Hargis Art
10.2018 - Current
Customer Services Assistant
AcceptanceNOW
02.2015 - 10.2018
BS - Biological Engineering
NC A&T State Univ
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