Maria Hassett
West Seneca,NY
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Will work full or part time.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Agent and Receptionist
Courtyard By Marriott
04.2023 - Current
- Answered incoming calls and questions about guests' needs in-person and online regarding
room bookings, room rates, amenities, available rooms, rewards programs, and special
requests. - Registered new guests, recorded information and inputted data into internal system, updated
room capacities and vacancies - Oversaw and organized calendar to schedule reservations and monitor cancellations.
Front Desk Agent and Guest Service Representative
Buffalo Niagara Marriott
09.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Stocker
Christmas Tree Shop
10.2021 - 01.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Followed orders precisely for correct items, sizes and quantities.
- Unloaded items from truck to be displayed
Summer Restaurant Worker
Connors Hot Dog Stand
05.2019 - 09.2021
- Maintained a high level of customer service at both locations
- Operated cash register, took orders, prepared food and performed opening and closing responsibilities
Front Desk Clerk
Staybridge Suites Hotel
09.2019 - 01.2020
- Greeted Guests and Visitors in a friendly manner
- Prepared and cleaned up food for breakfast and dinner buffet
- Used internal software to process reservations, check-ins and check-outs.
Education
Hotel / Restaurant Management Courses
Erie Community College
Buffalo, NY01.2022
High School Diploma -
Moorestown High School
Moorestown, NJ05.2017
Skills
- Teamwork and Collaboration
- Excellent Communication
- Dependable and Responsible
Timeline
Hotel Front Desk Agent and Receptionist
Courtyard By Marriott
04.2023 - Current
Front Desk Agent and Guest Service Representative
Buffalo Niagara Marriott
09.2022 - 01.2023
Stocker
Christmas Tree Shop
10.2021 - 01.2022
Front Desk Clerk
Staybridge Suites Hotel
09.2019 - 01.2020
Summer Restaurant Worker
Connors Hot Dog Stand
05.2019 - 09.2021
Hotel / Restaurant Management Courses
Erie Community College
High School Diploma -
Moorestown High School