Maria Hearron
Elizabethtown,KY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Preparation
D Fact
09.2021 - Current
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service Associate
AAFES Exchange
05.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Child Care Provider
FCC Air Forces Base
11.2014 - 07.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Promoted good behavior with positive reinforcement methods.
- Planned and guided age-appropriate tasks like reading, crafts.
- Administered prescribed medication in pill, liquid and shot format.
Front Desk Receptionist
Check Inn
01.2010 - 07.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Assistant
Gaisano Mall
05.2008 - 12.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Some College - Hotel Restaurant Management
Visayans Maritime Academy
Philippines03.1995
High School Diploma -
Bacolod City National High School
Philippines03.1993
Skills
- Accurate Cash Handling
- Hospital Operations
- Food Plating and Assembly
- Beverage Service
- Suggestive Selling
- Station Preparation
- Monitor Security
- Assigning Tasks
- Communications Strategies
- Cultural Awareness
- Refunds and Exchanges
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Food Service Preparation
D Fact
09.2021 - Current
Customer Service Associate
AAFES Exchange
05.2020 - 09.2021
Child Care Provider
FCC Air Forces Base
11.2014 - 07.2019
Front Desk Receptionist
Check Inn
01.2010 - 07.2010
Sales Assistant
Gaisano Mall
05.2008 - 12.2008
Some College - Hotel Restaurant Management
Visayans Maritime Academy
High School Diploma -
Bacolod City National High School
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