Maria Henry
Washington,DC
Summary
Results-oriented professional with significant experience in peer support advocacy and training. Proven track record in supervising Community Support Workers and ensuring compliance with DBH training requirements. Recognized for leadership in promoting ethical standards and professional expectations. Dedicated to enhancing organizational goals through effective team collaboration and support.
Overview
12
12
years of professional experience
Work History
Clinical Manager
Abundant Grace Health Services
Washington, DC
04.2023 - Current
- Achieved service goals through prioritized daily task management and operational enhancements.
- Ensured compliance by reviewing and correcting over 300 unapproved services.
- Conducted new hire training and staff training on crisis plans, treatment updates, DLA 20, and WRAP strategies.
- Educated CSWs and clients about available resources and services in the community. Developed treatment plans based on client assessments and needs.
- Fostered self-advocacy by structuring support groups for individuals with disabilities.
Housing Liaison/ Outreach Manager
P and G Behavioral Health Services
Washington, DC
11.2021 - 02.2025
- Managed team of 6 Housing Liaisons to deliver comprehensive support and stabilization services.
- Conducted intakes and assessments, including GPRA, HEAL list, and VI-SPDAT, for effective client evaluation. Updated treatment plans using consumer self-reports to enhance goal-setting processes.
- Facilitated a.m. and p.m. trauma-informed groups for 16 consumers to promote recovery and connection.
- Entered documentation for medical necessity to align with managed care requirements.
- Established collaborative relationships with local service organizations for resource sharing. Engaged in outreach activities at shelters and camps to maximize service delivery.
Residential Manager
United Communities Against Poverty .(UCAP)
Capitol Heights, MD
02.2020 - 10.2022
- Directed daily operations and schedules by supervising a team of six residential monitors in residential programs. Managed logs for second shift changes, ensuring accurate resident counts during shifts.
- Maintained safety standards while prioritizing the well-being of residents in communal living spaces.
- Facilitated intake and discharge processes for single women and families through a 100-bed facility hotline.
- Administered medication distribution while promptly resolving resident inquiries and complaints.
- Ordered hygiene products and essential supplies to meet resident needs efficiently.
- Oversaw chore completion, curfew checks, meal times, and medication management with real-time incident reporting.
Outreach Coordinator
Total Family Care Coalition
Washington, District of Columbia
04.2017 - 09.2021
- Conducted needs assessments to identify gaps in family care support services.
- Trained staff and volunteers in outreach techniques and community engagement strategies.
- Identified trends and deficiencies to implement corrective actions for goal tracking.
- Supported internal audits and compliance reviews to ensure regulatory adherence.
- Recognized customer needs promptly to improve service delivery outcomes.
- Collaborated with cross-functional teams to achieve organizational objectives.
- Developed communication strategies to effectively engage families about available services.
HR Specialist
District of Columbia Department of Human Resources
Washington, DC
07.2015 - 01.2020
- Conducted full-cycle recruitment including vacancy postings, strategy development with hiring managers, and position description updates.
- Assisted in new hire orientations, enhancing the onboarding program across the organization.
- Maintained OPF updates, organizational charts, and personnel records within HRIS system and shared drives.
- Partnered with Records and Benefit Operations to ensure efficient access to information and badge creation.
- Supported staff training initiatives through collaboration with HR and Customer Care teams on various projects.
Shift Manager
Community Partnerships- DC General
Washington, DC
06.2014 - 01.2018
- Ensure the safe functioning of the shelter and maintain a safe environment for clients.
- Promptly report all real time Incidents and communicate emergency crisis calls from the situation into a reporting system and complete safety plans and needs assessments.
- Update the daily log by documenting all interactions with clients and any other significant events in the shelter.
- Work closely with case managers, Shift monitors Sanitation and Culinary staff to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress.
- Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day maintain a log manual to report activities and for staff communication tool.
- Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice.
Education
Some College (No Degree) - IADL Skills
DC DBH DLA 20
District Of Columbia03-2023
Peer Support Certification - Behavioral Health
Department of Behavioral Health
District Of Columbia09.2017
High School Diploma -
Paul Lawrence Dunbar Senior High
District of Columbia06.1996
Skills
- Certified peer support and recovery coaching
- Program coordination and scheduling, continuing education planning and facilitation
- Treatment planning
- Dedicated team leader
- Effective communication
- Conflict resolution
- Motivation techniques
- Participant application and selection coordination
- Field practicum and activity coordination
- Recordkeeping and documentation accuracy
- DBH compliance and confidentiality practices
- Communication and engagement
- Organizational and time management skills
- Computer and data system proficiency (eg, HMIS, Yardie, Craigslist, Credible, MS Office)
- File management
- Maintenance coordination
- Application processing
- Lease renewals
- Administrative support
- Property inspections
- Document preparation
- Tenant screening
- Rent collection
Accomplishments
- Customer Service Certification, 2009, P.R Harris Education Campus
- Suicide Prevention Certification, 2009, A.S.S.I.S.T
- Professional Food Manager License, 2017, Department of Health
- First Aid and CPR certification, 2017, Red Cross
- Servsafe Food Handler, 2017, Red Cross
- Flaggers Training Course, 2018, Work Safe Lab LLC
Volunteer Experience
- Peace Baptist Church, Special Events and Arts and Crafts Coordinator, 2016
- ToastMasters, Public Speaking, 2018
Skills Highlights
- 8 years Certified Peer Support Specialist
- 6 years Recovery Coach
- 15 years’ Community Leadership, Homeless prevention skills supporting peers in diverse population
- Effective communication both written and oral
- Call Center/ Scheduler People service expert
- Detail oriented with problem solving abilities and properly assessing profiles
- Reliable advocate and ability to create trusting relationships with Consumers; Ability to maintain confidentiality
- Strong organization, time management and project management skills
- Excellent multi-tasking abilities
- Team-oriented
- Proficient in Microsoft Office Suite, HMIS system and Credible Navigation
Timeline
Clinical Manager
Abundant Grace Health Services
04.2023 - Current
Housing Liaison/ Outreach Manager
P and G Behavioral Health Services
11.2021 - 02.2025
Residential Manager
United Communities Against Poverty .(UCAP)
02.2020 - 10.2022
Outreach Coordinator
Total Family Care Coalition
04.2017 - 09.2021
HR Specialist
District of Columbia Department of Human Resources
07.2015 - 01.2020
Shift Manager
Community Partnerships- DC General
06.2014 - 01.2018
Some College (No Degree) - IADL Skills
DC DBH DLA 20
Peer Support Certification - Behavioral Health
Department of Behavioral Health
High School Diploma -
Paul Lawrence Dunbar Senior High