Maria Hernandez
Lancaster,PA
Summary
Dynamic professional with experience at Harrisburg Area Community College, excelling in moderation processes and customer support. Proven ability to manage time effectively while ensuring quality assurance and enhancing user satisfaction. Skilled in data management and relationship building, contributing to efficient operations and improved team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Moderator
Harrisburg Area Community College
Lancaster, PA
11.2020 - 04.2024
- Provided support and guidance to moderators regarding moderation tasks and processes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted other departments as needed with tasks related to the registration process.
Distribution Associate
QVC Distribution Center
Lancaster, PA
03.2015 - 10.2019
- Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Loaded pallets onto trailers for delivery to customers' locations.
- Monitored and maintained accurate records of all outbound shipments using shipping software systems.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Education
Bachelor of Science - Art Education
Harrisburg Area Community College
Harrisburg, PASkills
- Moderation processes
- Customer support
- Data management
- Record keeping
- Time management
- Team collaboration
- Communication skills
- Problem solving
- Quality assurance
- Feedback analysis
- Technical troubleshooting
- Reliability
- Influencing skills
- Relationship building
- Multitasking
- Content review
- Topic assignment
Affiliations
- Read
- Walk
- Cook new food
- Meditate, Enjoy nature
Languages
Spanish
Full Professional
Accomplishments
- Won first place in a christian community event.
- Finished an event ahead of schedule with teamwork.
- Named best player for helping friends and family meet deadlines.
Certification
- CPR Certificate
References
References available upon request.
Timeline
Moderator
Harrisburg Area Community College
11.2020 - 04.2024
Distribution Associate
QVC Distribution Center
03.2015 - 10.2019
Bachelor of Science - Art Education
Harrisburg Area Community College
Similar Profiles
Sebastian KellySebastian Kelly
Gift Processing Specialist at Harrisburg Area Community CollegeGift Processing Specialist at Harrisburg Area Community College
Benedicte GnankouBenedicte Gnankou
Front Desk /Customer Service Officer at Harrisburg Area Community CollegeFront Desk /Customer Service Officer at Harrisburg Area Community College
Jennifer CroyleJennifer Croyle
Coordinator/Facilitator, KEYS Student Services at Harrisburg Area Community CollegeCoordinator/Facilitator, KEYS Student Services at Harrisburg Area Community College