Maria Hernandez
Port Saint Lucie
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Learning Ambassador
Amazon
08.2024 - Current
- Ambassadors serve as single points of contact for training and document collaboration efforts
- They provide effective training and engagement to associates in onboarding, cross-training, and retrains
- Ambassadors deliver a world-class experience to associates while ensuring they meet Amazon's safety, quality and performance expectations
- They execute assigned training within the standards laid out in Ambassador training
- Ambassadors ensure trainees are coded into proper Labor Tracking buckets for assigned training
- They escalate any barriers or concerns related to training, safety, etc. to Learning, Safety, PXT or Operations Leaders promptly
Lab Technician
Fastest Labs
01.2024 - 08.2024
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Customer Service Rep
Chewy
07.2021 - 06.2022
- Taking inbound calls assisting customers with setting up loss claims
- Answered a high average of calls per day by addressing customer inquiries, solving problems and providing new product information
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Shift Supervisor
Panera Bread
09.2015 - 01.2020
- Manage employees shifts with timecards, breaks and scheduling
- Make executive decisions on behalf of my team
- Encourage customer service and problem solving within the team
- Operate in a fast-paced environment by multi-tasking, working well under pressure, and communicating with my coworkers
- Handle cash deposits and troubleshoot computers and POS systems during busy workdays in a store that makes $5,000 daily
- Upheld strict company standards for quality and education
- Extensive product knowledge and exceptional skills in espresso, hand poured coffee, and latte art
Education
High School Graduate -
American Senior High School
Skills
- Ability to work well under pressure
- Attention to detail
- Strong work ethic
- Adaptability
- Creativity
- Excellent written and verbal communication
- Empathetic listener
- Collaborative learning
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Learning Ambassador
Amazon
08.2024 - Current
Lab Technician
Fastest Labs
01.2024 - 08.2024
Customer Service Rep
Chewy
07.2021 - 06.2022
Shift Supervisor
Panera Bread
09.2015 - 01.2020
High School Graduate -
American Senior High School
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