Maria Hernandez
Chicago,IL
Summary
Motivated professional with extensive customer service experience and expertise in teamwork, communication, and operations support. Bilingual in English and Spanish, demonstrating efficiency in fast-paced environments while maintaining high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Drive Up & Go Clerk
Jewel Osco
Chicago, IL
12.2025 - Current
- Prepared and fulfilled online grocery orders, ensuring accuracy and efficiency for customer satisfaction.
- Delivered curbside orders to customers, prioritizing exceptional service and a positive shopping experience.
- Provided timely communication of order updates and substitutions to enhance customer experience.
- Maintained high speed and accuracy in a fast-paced environment.
Contractor
KPMG US
Chicago, IL
11.2022 - 07.2023
- Collaborated cross-functionally with marketing operations and innovation teams to support project delivery
- Coordinated preparation and distribution of event materials, enhancing participant engagement and event success
- Conducted research and developed executive biographies for stakeholder presentations
- Supported nonprofit and diversity initiatives, fostering community relationships and engagement
- Built and maintained tracking tools for budgets and research activities
- Developed onboarding materials to facilitate smoother integration for new hires
- Organized internal documentation and managed inventory to improve operational efficiency
Education
High School Diploma -
Sullivan High School
Chicago, IL06-2023
Bachelor of Arts - Criminology
University of Illinois At Chicago
Chicago, IL05-2026
Skills
- Customer relations
- Bilingual: English and Spanish
- Microsoft Office Suite
- Google Workspace proficiency
- Time management skills
- Attention to detail
- Teamwork and leadership
- MTA certification
Timeline
Drive Up & Go Clerk
Jewel Osco
12.2025 - Current
Contractor
KPMG US
11.2022 - 07.2023
High School Diploma -
Sullivan High School
Bachelor of Arts - Criminology
University of Illinois At Chicago