Desirah Windsor
McDonald's
Altoona,AL
1
Language
3
years of professional experience
Dynamic professional with a proven track record in developing exceptional communication and multitasking skills in fast-paced environments. Eager to transition into a new field to leverage these abilities for driving success and enhancing operational efficiency. Committed to delivering outstanding service and ensuring customer satisfaction through friendly, attentive support that fosters positive experiences. Recognizing the critical importance of accuracy and speed, dedicated to creating seamless interactions that leave a lasting impression on every customer.
Work History
Drive Thru Operator
1 Year 7 Months- Trained for the assistant manager role while primarily working in the drive-thru.
- Processed customer orders efficiently at drive-thru window.
- Operated point-of-sale system to ensure accurate transactions.
- Collaborated with team members to maintain service speed during peak hours.
Drive Thru Operator
8 Months- Facilitated efficient order processing at drive-thru register to uphold high service standards and customer satisfaction.
- Advised on menu selections to elevate customer satisfaction and dining experience.
- Coordinated communication strategies with kitchen staff to enhance efficiency and precision in food preparation for drive-thru service.
- Executed daily cleaning and organization tasks in drive-thru area to enhance customer experience and maintain safety standards.
- Guided customers in menu choices to enhance overall dining enjoyment and service quality.
- Oversaw order entry and service processes at drive-thru register to enhance customer satisfaction and operational efficiency.
- Coordinated with kitchen personnel to ensure efficient and timely food preparation for drive-thru service.
- Maintained a clean and organized drive-thru environment to support operational efficiency and customer safety.
- Developed and delivered comprehensive training on drive-thru procedures and customer service standards to enhance team performance.
- Addressed customer feedback promptly, ensuring resolution of issues to foster positive relationships.
- Operated drive-thru register, ensuring accurate order entry and prompt service.
- Assisted customers with menu selections, enhancing overall satisfaction and experience.
Education
High School Diploma
Skills
Drive-thru equipment operation
Order accuracy
Register operation
Menu knowledge
Food safety awareness
Sanitation practices
Safe food handling
Food handling
Food service
Food assembly
Attention to detail
Conflict resolution
Payment processing
Order fulfillment
Order verification
Payment handling
Cash management
Transaction processing
Food safety awareness
Cash register operation
Supply restocking
Inventory stocking
Product restocking
Item scanning
Cleaning and sanitizing
Opening and closing procedures
Order bagging
Menu memorization
Customer service
Customer satisfaction
Complaint handling
Customer assistance
Team collaboration building
Effective communication
Excellent communication
Verbal communication
Active listening
POS operation
Teamwork
Team support
Team coordination
Cooperative attitude
Peer training
Adaptable and flexible
Reliability
Reliable and responsible
Stress tolerance
Time management
Multitasking
Product promotion
Problem-solving
Quick decision-making
Critical thinking
Analytical thinking
Customer service
Detail-oriented
Team collaboration
Professional conduct
Basic mathematics
Upselling strategies
Adaptable and flexible
Hygiene practices
Safety consciousness
Interpersonal skills
Customer relations
Drive-thru equipment operation
Employee training
Patience and empathy
Peer training
Cash management
Team building
Register operation
Cash register operation
Task prioritization
Product knowledge
Cash register systems
Transaction processing
Interpersonal skills
Analytical thinking
Conflict resolution
Product restocking
Employee training
Professional conduct
Inventory stocking
Price checking
Interpersonal skills
Basic mathematics
Task prioritization
Team coordination
Accomplishments
- Supervised team of around six staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved costumer complaints by completing and adhering to costumer complaints such as an order being incorrect or missing items with accuracy and efficiency.
- Documented and resolved costumer's orders being incorrect which led to the costumer being satisfied with corrections made.
Languages
English
Interests
Youth Development Programs
Offering time and support to shelters for the homeless
women
and animals.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Participating in fundraising events to support local charities
schools
or community projects.
Timeline
Drive Thru Operator
McDonald's
05.2024 - 12.2025Read More
Drive Thru Operator
Jacks Family Resturant
04.2023 - 12.2023Read More
Douglas Byrd High School
High School Diploma
Read More
Licenses
Bounty Hunter License