Maria Hernandez
Los Angeles,CA
Summary
Experienced medical assistant and phlebotomy professional skilled in patient care, clinical procedures, vital signs, EHR documentation, and infection control, with a strong record of accurate support and customer-focused service.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Assistant Store Manager
Finish Line
Los Angeles, California
11.2022 - Current
- Resolved customer concerns and supported service recovery on sales floor, ensuring positive shopping experiences.
- Enhanced customer satisfaction and loyalty through targeted service strategies that addressed specific customer needs.
- Conducted training sessions that developed team skills and deepened product knowledge, leading to improved customer interactions.
- Smooth daily store operations resulted from effective customer service, inventory management, and staff scheduling.
Cashier/Customer Service
El Taquito
Los Angeles
10.2019 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided friendly, efficient service to boost customer satisfaction and foster loyalty.
- Resolved customer questions about menu items and payment issues.
- Maintained organized workspace to ensure safety and streamline operations.
- Sanitized surfaces and equipment regularly to maintain high cleanliness standards.
Medical Assistant
Clinica Medica San Miguel
Los Angeles, California
12.2013 - 06.2016
- Administered injections and medications, monitoring patients for adverse reactions.
- Prepared medications per physician orders, verifying dosages and administration routes for patient safety.
- Supported physicians during examinations, ensuring patient comfort and safety.
- Performed vital sign assessments and documented findings in patient records.
- Updated electronic health records to improve data accuracy and increase accessibility for medical staff.
- Organized patient files to uphold confidentiality and ensure regulatory compliance.
Education
Graduate Certificate - Phlebotomy
Phlebotomy Training Special
Los Angeles, CA10-2026
Graduate Certificate - Medical Assistance
Skill Center
Los Angeles, CA12-2013
Skills
- Vital signs
- Customer service
- Inventory management
- Merchandising techniques
- Vital signs
- Electronic health records
- Medical terminology
- Patient care
- Customer service
Languages
English
Professional
Spanish
Professional
Certification
- National Healthcareer Association
- Phlebotomy Technician
- A-B-CPR and First Aid Training
- Medical Assistant
Timeline
Assistant Store Manager
Finish Line
11.2022 - Current
Cashier/Customer Service
El Taquito
10.2019 - 10.2022
Medical Assistant
Clinica Medica San Miguel
12.2013 - 06.2016
Graduate Certificate - Phlebotomy
Phlebotomy Training Special
Graduate Certificate - Medical Assistance
Skill Center