Erika DeBusk
Administrative Assistant
Texarkana,TX
Summary
- Experience in adminastative work such as head receptionist at Walmart Home-office , Team Leader, Floor Supervisory, and Medical fields where I worked reception , X-rays Tech, Dental Impressions, as well as a CNA, which I found to be one of the harder but most rewarding job I ever had the pleasure of doing. I raised 2 wonderful young men alone after becoming a widow at the age of 26. Both my young men are now sucessful in different fields. I am now remarried and I have recently relocated here, Texarkana TX, with my husband of whom I have been married to for 10 adventureous years. I am looking forward to returning to the work force.
Authorized to work in the US for any employer
Overview
16
16
years of professional experience
3
3
Certifications
1
1
CPR
1
1
First Aid
Work History
Assistant Store Manager
Colorama Rental Center
Corbin, KY
CNA (Private Indiviual)
Tracy Cochran
Texarkana, AR
01.2022 - 09.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
Administrative Assistan/Call Center Representative
Walmart Home Office
Bentonville, AR
11.2019 - 06.2021
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Educated customers about billing, payment processing and support policies and procedures.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CNA - Certified Nursing Assistant
Medical lodges
Neosho, MO
03.2018 - 10.2019
- Provided End of Life Care- to residents who were in need
- Helped Residents Rehabilitate so they could return to their homes or previous living arrangements
- Feed, bath and change residents and provide daily care to their specific needs or assisted them dependent on the level of care they needed,
- Showed compassion to residents as well as to the families during difficult times in their lives
- Offered any assistance needed dependent on the resident and their family
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 26-bed unit by continuously checking in with patients and families and quickly providing care.
CNA - Certified Nursing Assistant
McDonald Co. Living Center
, MO
01.2018 - 06.2019
- 1
- Provided End of Life Care- to residents who were in need
- 2
- Helped Residents Rehabilitate so they could return to their homes or previous living arrangements
- 3
- Feed, bath and change residents and provide daily care to their specific needs or assisted them dependent on the level of care they needed, 4
- Showed compassion to residents as well as to the families during difficult times in their lives
- Offered any assistance needed dependent on the resident and their family
Unemployment Claims Specialist
Fanuiel
Orlando, FL
10.2010 - 07.2014
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Selected qualified applicants to refer to employers for possible job placement purposes.
Assistant Manager/Collections/CSA
Rent-Way
Corbin , KY
05.2007 - 07.2009
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Offered basic technical support for clients on wide range of company products.
- Described product highlights and benefits to help guide purchasing decisions.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Processed [Product or Service] payments and adjusted customer accounts to maintain current system data.
- Supported senior management in executive decision-making by drafting informative reports.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Receptionist
Dr.Ralph Petery
Corbin , KY
12.2004 - 02.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
Assistant Store Manager
Colorama Rental Center
Corbin, KY
2004.07 - 2007.01
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High school diploma -
12th Grade - General Studies
South Laurel High School
Cert of Completion - Lotus 123, Word, Excel
Forrest HIlls Computer Training
Corbin Ky05.2010
Skills
- Microsoft Excel
- English
- Vital Signs
- Home Care
- Time Management
- Laundry
- Medical Records
- Senior Care
- Patient Care
- Cleaning Experience
- Office experience
- Excellent Phone skills
- Scheduling
- Problem Solving
- Organizational skills
- Communication
- Multiple Screens and programs simultaneously
- Leadership
- EMR Systems
- Alzheimer's Care
- Communication skills
- Computer literacy
- Administrative experience
- Databases
- Microsoft Office
- Live Chat
- Dementia Care
- Phone Etiquette
- Laboratory Experience
- Insurance Verification
- Greenhouse experience
- Cash handling
- Retail management
- Employment & labor law
Certification
CPR Certification
CNA
State Tested Nursing Assistant
Timeline
CNA (Private Indiviual)
Tracy Cochran
01.2022 - 09.2022
Administrative Assistan/Call Center Representative
Walmart Home Office
11.2019 - 06.2021
CNA - Certified Nursing Assistant
Medical lodges
03.2018 - 10.2019
CNA - Certified Nursing Assistant
McDonald Co. Living Center
01.2018 - 06.2019
Unemployment Claims Specialist
Fanuiel
10.2010 - 07.2014
Assistant Manager/Collections/CSA
Rent-Way
05.2007 - 07.2009
Medical Receptionist
Dr.Ralph Petery
12.2004 - 02.2007
Assistant Store Manager
Colorama Rental Center
2004.07 - 2007.01
High school diploma -
12th Grade - General Studies
South Laurel High School
Cert of Completion - Lotus 123, Word, Excel
Forrest HIlls Computer Training
Assistant Store Manager
Colorama Rental Center