Maria Herrera
Albuquerque,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Account Representative Manager
Delta Linen Inc.
Albuquerque, NM
07.2009 - 07.2023
- Handled largest customers customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and personally.
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Offered advice and personal assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- On call with largest accounts 24/7.
- Delivered exceptional customer service to every customer by with extensive knowledge and experience.
- Resolved customer complaints quickly.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Washroom Supervisor
Delta Linen
Albuquerque, NM
06.1989 - 06.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows of 4 individuals.
- Mentored newly hired employees on operating equipment.
- Monitored workflow to improve employee time management and increase productivity in large and busy industrial washroom.
- Evaluated employee performance and coached and trained to improve weak areas.
- Self-motivated, with a strong sense of personal responsibility
Skills
- Dedicated
- Loyal
- Self Starter
- Hard Worker (physically)
- Quick to Learn
- Anticipates Customer Needs
Timeline
Account Representative Manager
Delta Linen Inc.
07.2009 - 07.2023
Washroom Supervisor
Delta Linen
06.1989 - 06.2009