Maria Hopkins
North Fort Myers,FL
Summary
Dedicated Shift Leader with a proven track record in enhancing customer satisfaction and team collaboration. Skilled in conflict resolution and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Shift Leader for ToGo
Texas Roadhouse Restaurant
Augusta, ME
08.2022 - 06.2026
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Resolved customer complaints swiftly to maintain high satisfaction and loyalty rates.
- Monitored food safety practices in compliance with health regulations and company policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented workflow improvements that enhanced team productivity during peak hours.
Education
Associate of Science - Human Services And Mental Health
University of Agusta
Augusta, ME05-2000
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Creative problem solving
- Team motivation
- Flexible schedule
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Safety processes and procedures
- Inventory counts
- Role modeling
- Interpersonal relations
- Reliability
- Customer satisfaction
Accomplishments
- Achieved better reviews by completing orders and better consistency with accuracy and efficiency.
- Achieved customer happiness through effectively helping with communication and patience.
Timeline
Shift Leader for ToGo
Texas Roadhouse Restaurant
08.2022 - 06.2026
Associate of Science - Human Services And Mental Health
University of Agusta