Hi, I’m
Maria Huerta
Avondale,AZ
Summary
Assistant manager with 4 years of retail banking experience in branch operations and customer service. Supervised daily operations, trained staff, and resolved customer issues to improve satisfaction. Supported regulatory compliance and sales referrals to meet branch goals while maintaining a high-quality service environment.
Overview
20
years of professional experience
Work History
First Convenience Bank
Assistant Manager
06.2022 - 08.2026
Job overview
- Supervised daily branch operations to ensure accurate transaction processing, adherence to bank policies, and consistent delivery of high-quality customer service in a fast-paced retail banking environment.
- Assisted customers with opening and maintaining checking, savings, and other deposit accounts, explaining product features, account terms, and basic banking services to support individual financial needs.
- Supported sales and service goals by identifying customer needs, referring clients to appropriate banking products or specialists, and promoting branch offerings during routine interactions and account reviews.
- Trained and guided tellers and front-line staff on procedures, compliance requirements, and customer service standards, providing coaching and feedback to maintain accuracy and reduce service issues.
- Resolved customer concerns related to accounts, transactions, and branch services by researching issues, coordinating with internal departments, and communicating clear solutions to maintain customer satisfaction and retention.
Burger King
Manager
05.2005 - 08.2015
Job overview
- Oversaw daily operations ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service efficiency and quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving menu adjustments for increased profitability.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Camelback High SchoolPhoenix, AZ
High school diploma or GED
06.2004
Skills
Compliance expertise
Training and development
Cash handling
Client account management
Sales strategy implementation
Motivational leadership
Goal-oriented planning
Team building
Customer relationship management
Analytical decision-making
Effective problem resolution
Time optimization
Operational oversight
Customer rapport building
Recruiting and interviewing
Sales growth strategies
Employee performance evaluation
Multitasking and organization
Verbal and written communication
Workplace safety compliance
Employee supervision
Coaching and mentoring
Inventory management
Team motivation techniques
Customer service excellence
Reporting and documentation
Orientation and training
Employee engagement strategies
Teamwork and collaboration techniques
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
First Convenience Bank
06.2022 - 08.2026
Manager
Burger King
05.2005 - 08.2015
Camelback High School
High school diploma or GED